Technician II-Desktop Technician (FD

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values;

we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

This position will be a key contributor to the success of the Gresham manufacturing location by supporting the applications, printers, basic networking, terminal servers, phones and computers used in the manufacturing environment. A successful candidate will work independently while taking directions from the Enterprise Applications Infrastructure Manager. The candidate should have strong troubleshooting, analytical, and communication skills. The candidate needs to be able to understand complex documentation relating to the hardware and software they support and use.

Installing or performing upgrades to software applications individually or through deployment software is a core job function.

• Be the first responder to all IT related issues and calls
• Maintain a high level of engagement in job ownership, customer service, and quality of service
• Work within a team to provide technical support to manufacturing and engineering users
• Be able to work for long periods in a clean room environment wearing full bunny suit attire
• Work autonomously in researching issues and coming to viable/relevant solutions.
• Practice excellent verbal and written skills
• Provide quality fab application support and desktop computing environment support
• Use Corporate Service Now ticketing environment to log and monitor customer questions, issues, and problems through to resolution/completion
• Work independently with minimal supervision, be self-directed, and self-led
• Assist the engineers within your team
• Work autonomously in researching issues while coming to viable and relevant solutions
• Apply troubleshooting/analytical skills to problem solving
• Install and maintain computing devices in a clean room environment
• Resolve desktop software and desktop hardware problems for end-users
• Maintain systems in-line with site and corporate direction and policies
• Maintain accurate inventory of computing devices and software
• Add new devices to LAN and Active Directory
• Initially troubleshoot network related issues (Serial, TCP/IP, LAN, WAN)
• Coordinate and perform network wiring cross-connects
• Resolve IT Security issues on computing devices

Experience in desktop management and knowledge of LAN concepts. Experience using Microsoft Office products (Excel, Word, Power Point, One Note, Outlook). Must be able to work for long periods in a clean room environment wearing full bunny suit attire. Must be self-motivated and able to complete tasks in priority order with strong problem-solving ability. Customer service skills are a must.

Able to lift 30 lbs; push 80 lbs, pull approx. 80 lbs; carry 40 lbs; sit 20%; stand 40%; walk 40%; must be able to perform activities that include climbing, bending at waist, stooping, kneeling, crouching, reaching, crawling,…