IT Support Analyst II

Frontline Applicant Tracking - Gresham Barlow School District

• Position Type:
  Classified (Technology)/ IT Support Analyst II
• Date Posted:
  9/21/2026

Final date to receive applications:In-District Bargaining Unit Members September 25, 2026. If the position is not filled with a bargaining unit member, outside applicants will be considered thereafter until filled.

Projected

Start Date:

Approximately October 12, 2026. Exact date to be determined by the district.

8 hours/day, 260 days/year

Salary Range 16 $ 27.42 to $37.58/hour

JOB SUMMARY:

The IT Support Analyst II position provides front-line and tier 2 technical support to end users on various technical issues and problems relating to hardware, software and peripherals at designated district locations for the purpose of improving student achievement and staff productivity. They are also responsible for responding to, documenting and resolving service tickets in a timely manner. The IT Support Analyst 2 position reports to the Director of Technology Services.

• Associates degree in technology or equivalent and periodic training to assure currency of technical skills
• Recent Job related experience in computer installation, maintenance & repair, network connectivity support, and computer applications support
• Two to five years of recent hands-on experience working in an end-user desktop support role or computer operations support environment as part of a medium or large technology team
• Valid Driver's License and evidence of insurability
• Criminal Justice Fingerprint Clearance and other district certifications as may be deemed necessary by the Technology Department
• Current First Aid/CPR Card

• Skills to use computer technology, including use of software applications and computer applications
• Specialized knowledge in computer repair, printers and related devices, certification in computer repair preferred
• Knowledge of computer installation and maintenance, ability to orient others in equipment operations

• Provide exceptional customer service in person, via phone and email as appropriate
• Resolve support requests including troubleshooting hardware and software issues
• Works to support end-user Help Desk requests for technical support using district technology support tools
• Following technology equipment standards set by the Technology Department, generate recommendations for new hardware and software acquisitions
• Support the integration of technology into schools and district offices
• Deployment, installation and maintenance/upgrades of district owned or managed staff and student technology, including computers, printers, peripheral devices and software in accordance with the needs of the school and the support standards set by the Technology Department
• Using standards and procedures set by the Technology Department, help support network connectivity for end users, including troubleshooting problematic physical connections and work to follow Technology Department standards and procedures to ensure a secure network environment
• As directed, provide training in the operation and use of systems, computers, and peripheral equipment to school personnel and students
• Maintain inventories of technology hardware and software in accordance with district and Technology Department policies and practices
• Read, assimilate and translate technical documentation in a clear, meaningful way for non-technical staff and students
• Coordinate the procurement of technology equipment, replacement parts, and supplies as needed in accordance with district technology purchasing guidelines set by the Technology Department
• Maintain the confidential, proprietary nature of all information maintained on data…