General Manager

Company Overview

Easy Mile Fitness is a multi‑unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning and operating over 50 Planet Fitness clubs in Florida, Georgia, Oregon, South Carolina, Puerto Rico, and Canada. At EMF we look to live out our mission statement:
To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness values.

With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high‑value, low‑price segment of the market. Its core mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, non‑intimidating environment, which it calls the Judgement Free Zone®.

The General Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner.

• Involved in all front desk related activities.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Assist with new member sign‑up.
• Take prospective members on tours.
• Facilitate all member requests, issues, and questions.

• Recruit, hire, train and develop a high‑performing staff consisting of Assistant General Managers, Front Desk Associates, and Fitness Trainers.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Administration and processing of bi‑weekly employee timesheets.
• Resolve employee issues or concerns.
• Manage corrective action/termination activities.
• Manage cash drawer and deposit procedure.

• Oversee cleanliness and maintenance of facility including responsibility for a large portion of daily cleaning.
• Maintain correct cleaning and daily round logs.
• Manage club Computerized Maintenance Management System (CMMS) platform.
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.

• Medical, Dental, and Vision Insurance Program available to all employees.
• 401(K) and Roth Retirement Savings Plan with competitive company match.
• Free Planet Fitness Membership – a Black Card membership.

• 2 years supervisor or manager experience in a restaurant or retail environment in a high‑volume atmosphere, or two years Planet Fitness experience preferred.
• Comfortable working a flexible rotating schedule.
• Familiarity with Microsoft Office applications (Word, Excel).
• High School Diploma or equivalent required.
• Bachelor's Degree or four years supervisor or manager experience preferred.
• Ability to travel to other clubs as needed.
• Current CPR certification required or willingness to get certified upon hire.

Ability to talk, hear, sit, stand, use hands and fingers to handle or feel; occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Frequently lift and move up to 50 pounds; occasionally lift and move objects up to 75 pounds.