Assistant General Manager

STATEMENT OF PURPOSETo assist the General Manager in managing the daily operations and staff of a Wendy’s restaurant, including the execution of all Company policies, procedures, programs and systems; federal, state and local laws and ethical business practices. To participate in the achievement of store objectives. To assist in interviewing, recommending, selecting and training Shift Managers and Crew Members in the restaurant.

To participate in creating and maintaining an environment and culture of engaged employees. The AGM must also be able to work and communicate effectively with store team, including the General Manager, other Restaurant Managers, Shift Managers and Crew Members.

ESSENTIAL FUNCTIONS The AGM must be able to perform each essential function satisfactorily. The Company will, upon request, provide reasonable accommodation in accordance with the ADA to the known physical or mental limitations of an otherwise qualified employee or applicant with a disability, unless to do so would cause the Company an undue hardship.

The AGM must be able to perform each of the following essential functions:

Must be prompt and reliable in coming to work

Must be able to take and provide direction and work well with others

Must be able to work in a fast paced environment and accomplish multiple tasks within established time frames

Must be able to stand much of the work dayMust be able to concentrate and perform duties accurately

Must be able to react to change productively and handle other tasks as assigned

Must be able to perform the Accountabilities and Key Measurement Criteria Must be able to fulfill the Knowledge and Ability Section Must be able to perform as stated in the Work Environment;
Physical Demands Section

ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA KEY MEASUREMENT CRITERIA In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as the methods and processes used to obtain the results should be assessed. It is also appropriate to consider the leadership, management and subordinate development as you measure the attainment of each of the accountabilities.

The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market.
1. Trains, monitors and reinforces food safety procedures to Shift Managers, Crew Members, and Trainees. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.

KEY MEASUREMENT CRITERIA Must be Serv Safe certified and have other food safety certification as required by local or state law Follows all food safety procedures as outlined in the operations manual

Training and execution of all Wendy’s food safety procedures and compliance with all Health Department regulations. Critical items escalated immediately

Washing of hands observed, enforced and role modeled

Proper usage of total store cleaning systems

All hand washing and food safety related Training Guides completed

Health Department evaluation results

Execution of established food borne illness reporting procedures

Completes food safety log
2. Works with restaurant management team to meet sales goals versus budget and prior year, including participation in local store marketing programs. Assists in development and execution of sales building plans. Executes appropriate plans to resolve unfavorable trends and enhance sales.

KEY MEASUREMENT CRITERIA Sales performance versus budget & prior year Sales performance of key initiatives including:
Transaction growth %
Service Times Late night sales $Pick Up Window % Kids Meals Identification and communication of store sales trends to GM. Action steps taken to reverse negative trends

Execution of national and local marketing programs

Execution of new product roll-outs Participation in community programs to enhance goodwill for Wendy’s3. Manages food, labor and paper costs and other controllable expenses. Works with restaurant management team to…