Burgerville Crew Member Oregon - Gresham BV

Job Category
:
Hourly - Non Union

Requisition Number
: BURGE
001029

Part-Time

Showing 1 location

Gresham, OR 97030, USA

Position Summary

Crew Members are responsible for providing our guests with an extraordinary experience by arriving to work as scheduled with clean and professional attire, performing their job safely, and preparing our food to the highest quality in a clean & professional environment.

Pay range: $16.30 plus tips to start

The following duties are normal for this position:

• Provides excellent guest service by recognizing guest needs in a timely and efficient manner. This includes, and not limited to, greeting guests, taking orders and customizing every guest’s meal.
• Customizes and completes every order, which includes:
  • collecting payment and making change as needed,
  • preparing and assembling order, including filling drinks, preparing & bagging fries/sides, and gathering food items, and
  • ensuring orders are complete and accurate before delivering orders to guests in a timely manner.
• Interacts with guests to ensure all needs/expectations are exceeded, including communicating vendor stories and suggesting new products.
• Maintains the dining area in a clean and neat manner, including clearing and wiping tables, sweeping, spot mopping, cleaning window/door glass and emptying trash receptacles.
• Maintains work areas in a neat, clean and sanitized manner.
• Maintains restroom cleanliness and replenishes all items to ensure guests are taken care of. This includes cleaning all areas of the parking lot and patio, restrooms, and preparing the restrooms for the next day before closing.
• Maintains in‑use stock, including straws, napkins, cups, lids, ice, condiments, etc., at adequate levels.
• Puts away stock and rotates products using appropriate day‑labeling and stocking procedures to ensure food and facility safety.
• Maintains all food safety and sanitation standards.
• Interacts with all members of the team to ensure guest needs and expectations are met.
• Maintains knowledge of recipes, builds, and ingredient attributes as well as allergen information for every menu item.

• Keeps the area stocked with necessary items using appropriate rotation and time/temperature standards for food safety for prepped items.
• Prepares Burgerville products, including portioning, preparing, cooling, and assembling menu items to proper specifications.
• Knows all allergens present in our menu and follows proper handling to reduce allergen cross‑contamination.
• Follows procedures and processes for food safety and quality; reviews recipes and product builds on a regular basis.
• Participates in ongoing product and production training to ensure a clear understanding and ability to execute the standard for all menu items.
• Maintains work areas in a neat, clean, and sanitized state.
• Puts away stock and rotates products using appropriate day‑labeling and stocking procedures to ensure food and facility safety.
• Follows safe food handling and cooking procedures, including hand washing, taking food temperatures, rotating product, and storing food appropriately.
• Responsible for daily cleaning and sanitation of equipment.
• Uses all personnel protective and safety equipment and maintains equipment logs.

• Maintains confidentiality of all corporate, personnel, and research matters.
• Stays aware of all ordering channels such as delivery, mobile, dine‑in, call‑in, and take‑out orders to ensure timing and assembly of all the different ways to order are delivered.
• Assumes responsibility for other tasks and projects as assigned by management.

• At least 16 years of age.
• Food Handlers Certificate/Card – can be obtained online.

• Knowledge of basic arithmetic and its application.
• Excellent communication skills, including presentation, persuasion, and negotiation, required in working with guests and coworkers, and the ability to remain calm and courteous under pressure.
• Ability to suggest new products and maintain knowledge of all ingredients and flavor profiles, including allergens.
• Ability to maintain punctual, regular, and consistent attendance.
• Ability to communicate and conduct…