Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion – we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. We are innovators and leaders in technology and entertainment, crafting outstanding experiences for millions daily. Our team goes above and beyond to satisfy customers, and we take pride in our work and community contributions.

• Engage customers with enthusiasm, demonstrate and explain product features to enhance the shopping experience.
• Provide outstanding customer service during all customer interactions.
• Meet or exceed sales targets and enhance customer satisfaction through follow‑up and service excellence.
• Help customers interpret and clarify account statements and pay bills in the store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Provide expert‑level understanding and passion for technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment by connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule, including evenings, weekends, and holidays as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry or lift 25‑pound boxes and move around the store constantly.

Comcast provides best‑in‑class benefits, including:

• Day‑one benefits:
  Medical, Dental, and Vision coverage;
  Comcast X‑finity courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement of up to $8,000 (full‑time employees).
• Paid time off.
• 401(k) savings plan with up to 6% dollar‑to‑dollar matching.
• And more.

This information is designed to indicate the general nature and level of work performed by employees in this role. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal‑opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Customer-Focused;
Workplace Organization;
Persuasion;
Teamwork;
Technical Knowledge;
Self‑Motivation;
Resilience;
Critical Thinking/Problem Solving;
Communication;
Professional Integrity

Base Pay: $16.50 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $24.19 per hour. Our sales compensation programs offer significant upside above targeted earnings for those who overachieve sales targets.

High School Diploma / GED

N/A

2–5 years