Relationship Specialist

Position Overview

We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floor planning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk.

• Use critical thinking to assess business and risk situations and make decisions with little oversight.
• Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
• Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross‑platform partnerships.
• Manage, service, and balance risk on customer accounts.
• Manage existing accounts and drive new growth opportunities.
• Embrace our culture of supporting others' success as they grow in their role.

• Minimum of three to five years of experience in customer‑facing, sales, or sales support roles.
• Valid driver’s license with reliable and dedicated transportation.
• Ability and desire to frequently travel (50-75%) within your market.
• Desire and experience working in a multi‑faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt.
• Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues.
• Strong understanding of portfolio management, risk, and new business development.
• Ability to work independently and autonomously when needed as well as part of a team.
• Ability to use and understand technology required for your position such as mobile applications and software.
• High level of accountability towards local goals and business targets.

• Previous auto industry or financial services experience.
• Experience with Google Workspace, Salesforce, Tableau.
• Bilingual is preferred.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid vacation, personal, and sick time
• Paid maternity and paternity leave (US)
• Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

OPENLANE is an equal opportunity employer and a drug‑free workplace.