Program Supervisor; Family Shelter

The Program Supervisor provides leadership and oversight of case management, behavioral health coordination, and youth services within Just Compassion’s family shelter program. This role ensures all participant-facing services are integrated, trauma-informed, and aligned with a housing-first, low-barrier approach.

The Program Supervisor works in close partnership with the Shelter Operations Supervisor to ensure seamless coordination between shelter operations and supportive services. This position plays a critical role in program quality, staff development, and participant outcomes.

• Oversees service delivery across case management, behavioral health, and youth services to ensure alignment with housing stabilization and participant goals.
• Ensures all programming is trauma-informed, participant-centered, and consistent with a housing-first, low-barrier model.
• Collaborates with internal teams and external partners to ensure coordinated, high-quality services for families.

• Oversee and coordinate case management, behavioral health services, and youth programming to ensure integrated, participant-centered service delivery aligned with housing outcomes.
• Provide direct supervision, coaching, and performance management to program staff, supporting high-quality, trauma-informed, and family-centered services.
• Support staff in navigating complex participant situations, including crisis response, safety planning, and service coordination within a congregate shelter environment.
• Serve as an escalation point for complex participant situations, staff concerns, and service delivery challenges, ensuring timely and appropriate resolution.
• Partner with third-party behavioral health providers to ensure timely referrals, effective care coordination, and alignment with program expectations and contractual requirements.
• Ensure youth services programming is safe, developmentally appropriate, and compliant with child safety standards, including mandatory reporting requirements.
• Monitor participant flow, length of stay, and barriers to housing placement, supporting staff in progressing families toward stabilization and permanent housing.
• Monitor program performance, documentation quality, and compliance with funding, regulatory, and organizational requirements.
• Collaborate closely with the Shelter Operations Supervisor to align participant engagement strategies, communication, and incident response across the shelter environment.
• Coordinate with external partners, including Coordinated Care Organizations, schools, and community providers, to support comprehensive, wraparound services.
• Support cross-program collaboration and warm handoffs across internal programs, including HRSN, Rapid Rehousing (RRH), and Permanent Supportive Housing (PSH).
• Identify trends, service gaps, and opportunities for program improvement, contributing to continuous quality improvement and program development efforts.
• Model and reinforce a trauma-informed, equitable, and accountable team culture aligned with organizational values.
• Perform additional duties as assigned in support of program operations.

• Bachelor’s degree in Social Work, Human Services, or a related field (or equivalent experience).
• Minimum of three (3) years of experience in homelessness services, case management, or a related field.
• Minimum of one (1) to two (2) years of supervisory or team leadership experience.
• Experience working with families, children, and individuals experiencing homelessness.
• Strong understanding of trauma-informed care, harm reduction, case management practices, and housing-first principles.

• Experience working in shelter settings, particularly family shelters.
• Experience coordinating with behavioral health providers or Medicaid-funded services.
• Knowledge of HMIS or comparable data systems.
• Familiarity with HUD, SHS, or other housing program requirements.

Just Compassion is committed to supporting the health, well-being, and professional growth of our team members. Benefits for eligible employees may include:

• Medical, dental, and vision insurance plans
• Employee Assistance Program (EAP),…