Patient Navigator - AD

Position Title: Patient Navigator – AD286

Location: Gresham, OR 97030;
Portland, OR 97212.
Schedule: Onsite, Monday – Friday, 8:00AM – 4:30PM.
Salary: $24.15 – $30.45 per hour, non‑exempt.

The Patient Navigator supports patients in overcoming barriers to care and improving health outcomes through culturally responsive care coordination, short‑term case management, and resource navigation. The role addresses social determinants of health such as housing, food security, transportation, and access to healthcare. Working independently and with multidisciplinary teams, the Navigator connects patients to services, ensures continuity of care, and promotes self‑sufficiency.

• Guide patients through the health‑care and social‑service systems to reduce barriers to care.
• Foster trust with patients through culturally responsive, trauma‑informed care.
• Assess patient needs and barriers related to social determinants of health.
• Educate patients on available social services, eligibility requirements, and application processes.
• Connect patients to community resources and benefit programs such as SNAP, WIC, and OHP.
• Provide clear explanations of care plans, after‑visit instructions, and next steps.
• Arrange transportation, interpretation, and other supports to promote access and engagement.
• Conduct outreach and follow‑ups to support patient engagement.
• Facilitate warm handoffs to internal and external providers, including attending initial appointments when appropriate.
• Support access to culturally relevant programs and community services.
• Build relationships with internal teams and community partners.
• Attend trainings, conferences, workshops, and other meetings as directed by program directors.
• Communicate with care teams to ensure coordinated services.
• Maintain high‑level knowledge on all internal NARA NW programs, qualifications, and intake processes.
• Perform other duties as assigned.

• High School Diploma or GED required.
• Community Health Worker certification (within 6 months of hire).
• CPR certification (within 30 days of hire).
• Professional experience or training that demonstrates ability to perform the above‑described duties.
• Valid driver’s license, reliable transportation, and active auto insurance.
• Ability to travel between multiple sites and locations in a day.
• Ability to pass a pre‑employment or for‑cause drug test (including marijuana).
• Ability to pass criminal background and DMV checks.

• Experience working within the Native American/Alaska Native community.
• Bachelor’s degree in healthcare, social work, human services, public health, housing studies, or a related field.
• Experience with Microsoft Office Suite (Word, Excel, Access, PowerPoint), Publisher, Centricity, database management, and CAST.
• Availability to work some evenings, weekends, and special events as needed.

Local travel throughout the workday may be required. Fleet vehicles are available for work‑related travel. Occasional evening or weekend participation in community events may be requested.

Employees working 20+ hours are eligible for benefits effective from the first of the month following hire.

• Medical, Dental, and Vision Insurance through Kaiser Permanente.
• 15 Paid Holidays:
  New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, Day after Thanksgiving, and December
  25th, plus a floating Birthday holiday.
• 13 Paid Days of Sick Time.
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days).
• $50,000 Life Insurance & AD&D.
• Short‑Term and Long‑Term Disability.
• Flexible Spending Account.
• Health Spending Account.
• 401(k) with 4% Match.
• Employee Assistance Program.
• Inclement Weather Days (Snow Days).
• Public Student Loan Forgiveness.

NARA NW is fully committed to supporting sobriety. All employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse both on and off the job, and to model alcohol sobriety. Compliance with the Drug‑Free/Alcohol‑Free…