Night Shelter Support – Family Shelter

Position: Night Shelter Support – Family Shelter (Full-Time)
Location Portland, OR Compensation $22 - $24 per hour (USD)

Job Title:

Shelter Support – Family Shelter

Reports To:

Program Supervisor – Family Shelter

Location:

Gresham, Oregon Full-Time | 40 hours/week | Pay Range: $22/hr-24/hr (DOE) | Benefits Included

Shifts:

Wednesday-Saturday - (10pm-8am)
** About Just Compassion
** Just Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals.
** Position Summary
** The Shelter Support team plays a key role in maintaining daily operations and providing hands-on support across all program areas within Just Compassion’s 50-unit family shelter in Gresham, OR. This position assists with meal preparation, facility upkeep, guest support, and coordination with case management and youth services teams to ensure a clean, safe, and welcoming environment for all participants.

This position requires flexibility, strong interpersonal skills, and a team-oriented mindset. Shelter Support team are often the first to respond to participant needs and are essential to the smooth and compassionate functioning of shelter life.
** Essential Duties and Responsibilities
** Guest Support and Engagement
* Provide direct assistance to families and individuals staying in the shelter with empathy and professionalism.
* Support participants in accessing daily resources such as hygiene items, laundry, and meals.
* Uphold trauma-informed and harm-reduction principles in all interactions, ensuring participants feel respected and valued.
* Assist with new participant orientations and help families become familiar with shelter services, routines, and community expectations.
* Communicate participant concerns or incidents to the Program Supervisor or Case Manager as appropriate.

Meal Preparation and Kitchen Support
* Prepare and serve meals (breakfast, lunch, or dinner) according to the established schedule and nutritional standards.
* Maintain cleanliness and sanitation of the kitchen, dining area, and food storage spaces.
* Follow safe food handling and temperature control procedures in compliance with public health standards.
* Assist with inventory management, restocking, and organization of food and kitchen supplies.
* Support volunteer or community meal service activities as needed.

Operational and Facility Support
* Support the overall upkeep of communal spaces, including cleaning, organizing, and light custodial tasks.
* Assist with setup and takedown for program activities, meetings, and family events.
* Report maintenance or safety concerns promptly to the Program Supervisor.
* Restock supplies in common areas, laundry rooms, and bathrooms.
* Help coordinate donations, inventory, and supply distribution.

Team and Program Collaboration
* Work collaboratively with all shelter departments, including case management, youth services, childcare, and safety staff.
* Assist Youth Services or Childcare Specialists with program setup or activity preparation when needed.
* Support Safety Coordinators and Night Support Specialists in maintaining an orderly, calm environment during shift transitions.
* Participate in staff meetings, trainings, and cross-department communication to ensure consistent participant care.

Documentation and Compliance
* Complete daily logs, shift notes, meal counts, and inventory records as required.
* Maintain confidentiality and professional boundaries in all participant interactions.
* Follow agency policies, safety standards, and emergency response procedures.
* Contribute to data collection or HMIS reporting by documenting relevant services or interactions.
** Qualifications
*
* Required:

* High school diploma or equivalent.
* 1+ year of experience in human services, hospitality, or shelter environments.
* Strong interpersonal and communication skills with the ability to work compassionately with diverse populations.
* Basic cooking, cleaning, and facility maintenance skills.
* Ability to manage multiple responsibilities and prioritize in a…