Case Manager

Job Details

Job Location:

RAC Club Hope – Gresham, OR97080

Position Type:
Full Time

Job Category:
Peer (PWS, CRM, PSS, etc)

This full‑time Case Manager I is community facing and serves individuals across diverse identities, genders and cultural backgrounds. The Case Manager I supports participants in community integration, recovery skill development, and access to essential resources, while implementing individual service plan goals as directed by Case ManagerII and the broader care team. The Case Manager I models recovery principles, upholds organizational ethics, and ensures participants have consistent support at all times.

• Deliver peer support services and case management to participants, dedicating at least 50% of scheduled time to direct client services, and ensuring all eligible services are accurately documented and successfully billed where applicable.
• Support participants from diverse cultural backgrounds by recognizing unique needs and assisting with access to services and resources that align with their priorities and preferences.
• Implement individual service plan goals as directed by Case ManagerII and the broader care team.
• Promote community integration by supporting participants in building support networks and introduction to multiple models of recovery.
• Assist participants in developing recovery skills, coping strategies, and independent living abilities through a strengths‑based, harm‑reduction approach.
• Provide encouragement, mentorship, and accountability grounded in lived experience and recovery principles, using trauma‑informed motivational interviewing techniques.
• Provide transportation assistance for community appointments and activities.
• Assess participant needs and connect them with appropriate resources to support recovery and stability.
• Facilitate classes and skill‑building groups that promote personal growth.
• Collaborate with community partners to ensure comprehensive care coordination and alignment of services with participant goals.
• Complete documentation of services, progress notes, and client interactions in accordance with organizational standards within 24 hours, not to exceed 72 hours.
• Uphold organizational and credentialing ethics, including professional boundaries, confidentiality, and trauma‑informed communication standards.
• Respond to participant crises with a trauma‑informed approach, utilizing de‑escalation strategies, administering Narcan in overdose situations, and activating emergency and supervisory support in accordance with BTC procedures.
• Administer and document intake and random urinalysis screenings in accordance with program standards.
• Participate in regular supervision, team meetings, and training as assigned.
• Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.

• Peer Wellness Specialist (PWS) certification, required within 90 days of hire.
• Self‑identifies as a peer in accordance with OAR requirements, with lived experience in mental health, addiction, gambling, or related challenges relevant to the population served, required.
• Minimum 1 year of continuous sobriety, required and maintained, for those identifying with addiction‑related lived experience.
• State ORCHARDS BCU background check clearance, required.
• Valid driver’s license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridge’s to Change’s auto liability policy requirements, required.
• Demonstrated competency in supporting participants from diverse genders and communities, including understanding how social determinants, systemic inequities, and…