Outreach Services Specialist Senior

Senior Outreach Services Specialist

The City of Gresham is seeking a dedicated and compassionate Senior Outreach Services Specialist to support and engage youth experiencing risk factors such as housing instability, violence exposure, and barriers to essential services. This role plays a critical part in connecting young people and their families to community resources, fostering trust, and promoting long-term stability and well-being. This is a limited-term position with an expected duration of 2 years based on available funding.

Limited duration employees are eligible for the same comprehensive benefit package that our regular-status employees receive to include medical, dental, vision, PERS, and more.

As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways.

Our work is challenging, fast-paced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives.

Come build the future with us.

What you will get to do:

• Conduct proactive outreach to at-risk and underserved youth in community settings.
• Build trusting relationships with youth and families to assess needs and develop service plans.
• Connect individuals to housing, education, healthcare, and behavioral health resources.
• Collaborate with law enforcement, community partners, and multidisciplinary teams.
• Provide case management, advocacy, and follow-up support.
• Develop outreach materials and maintain accurate documentation.
• Represent the program in community meetings and public engagements.

Qualities we are looking for:

• Empathy and Compassion:
  Demonstrates genuine care and understanding for youth from diverse backgrounds.
• Relationship Builder:
  Skilled at establishing trust and maintaining professional boundaries.
• Adaptability:
  Thrives in dynamic environments and responds effectively to changing situations.
• Resilience:
  Maintains composure and effectiveness when working in high-stress or crisis situations.
• Cultural Humility:
  Respects and values diverse identities, experiences, and perspectives.
• Initiative:
  Proactively identifies needs and takes action with minimal supervision.
• Collaboration:
  
  Works effectively with teams, partners, and community stakeholders.
• Communication:
  Clearly conveys information and actively listens to others.
• Problem-Solving:
  Analyzes complex situations and develops practical solutions.
• Integrity:
  Handles sensitive information with professionalism and discretion.

This current schedule for this position is Monday through Friday from 8:00 a.m. to 5:00 p.m. with some evening and/or weekend work. Work is performed in an office environment and outdoors in varying weather conditions and requires some local daytime travel.

Knowledge of:

• Laws, rules, regulations, and ordinances affecting City policies and operations
• City government administration, organization, functions, and services
• Practices, principles, procedures, regulations, and techniques as they relate to assigned area, including case management, information and referral assessment, interviewing, patient/client advocacy, resource utilization, community outreach, consensus building and collaboration, and program promotion
• Trauma, crisis, and at-risk behavior intervention strategies
• Customer service principles, practices, and methods
• Techniques for providing a high level of customer service to the public and City staff
• Communication principles, practices, and techniques
• Modern office practices and methods, computer equipment, and software applications

Ability to:

• Exercise discretion in confidential and sensitive matters
• Interpret, apply, and ensure compliance with applicable policies, procedures, laws, and regulations
• Analyze problems, identify alternative solutions, assess consequences of proposed actions, and implement…