Senior Software Engineer; ServiceNow ITAM​/HAM​/SAM Developer

Software Development Position

This position will be responsible for the analysis, design, testing, development, and maintenance of best-in-class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and Dev Ops principles.

Responsibilities

• Design, develop, and maintain Service Now ITAM solutions, including Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Configure and support asset lifecycle processes encompassing procurement, deployment, inventory management, compliance, reclamation, and retirement.
• Develop and maintain integrations between Service Now, CMDB, Discovery, procurement systems, warehouse solutions, and asset management platforms.
• Build automated workflows and solutions to improve asset governance, compliance monitoring, certification, and remediation processes.
• Collaborate with business stakeholders, governance teams, security partners, and technology organizations to implement enterprise asset management controls.
• Support software license optimization, compliance audits, publisher true-ups, and remediation efforts to reduce risk, maintain compliance, and improve asset utilization across the enterprise.
• Troubleshoot complex production issues, perform root cause analysis, and implement solutions that improve system reliability, scalability, and performance.
• Support Service Now platform upgrades, releases, testing, deployment activities, and ongoing platform maintenance.
• Lead technical design reviews, mentor team members, drive best practices, and contribute to platform modernization and continuous improvement initiatives.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Five to six years of relevant experience

Skills & Qualifications

• Service Now development experience with strong expertise in IT Asset Management (ITAM).
• Deep experience implementing and supporting Service Now Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Strong proficiency with JavaScript, Glide API, Flow Designer, Integration Hub, Business Rules, Script Includes, and Client Scripts.
• Experience with CMDB, Service Now Discovery, Asset Lifecycle Management, and Configuration Management processes.
• Expertise developing and supporting REST APIs, SOAP services, and enterprise system integrations.
• Strong understanding of Service Now platform architecture, security models, ACLs, update sets, application development, and platform governance.
• Knowledge of asset governance, compliance controls, auditing requirements, operational support, and risk management best practices.
• Experience working within Agile Scrum environments, including sprint planning, backlog refinement, story estimation, testing, deployment, and delivery of solutions through the Software Development Lifecycle (SDLC).
• Demonstrated ability to design scalable Service Now solutions using platform configuration best practices while minimizing unnecessary customizations and maintaining long-term platform supportability.
• Proven track record of contributing within highly collaborative teams, proactively supporting teammates, sharing knowledge, and driving successful delivery of team objectives.

Required Certifications

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)

Preferred Certifications

• Service Now Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
• Service Now Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Service Now Certified Implementation Specialist – IT Asset Management (CIS-ITAM)

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team…