Specialist, Enrollment Mgmt

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Job Title:

Specialist, Enrollment Mgmt

Number of Openings:

1

Shift:

Day (United States of America)

Compensation Details:

COMPENSATION WILL BE COMMENSURATE WITH THE APPLICANT’S EDUCATION, EXPERIENCE, AND QUALIFICATIONS.

Job Description:

MINIMUM QUALIFICATIONS:

Associate degree in a related field
* and* Two (2) years of experience in an educational environment.

PREFERRED QUALIFICATIONS:

(In addition to the minimum qualifications) Experience in admissions, enrollment, or student services. Knowledge of BANNER, the student information computer system;
Proficiency with CRM platforms like Target X, Slate, etc.;
Strong organization skills and attention to detail; ability to manage multiple priorities in a fast-paced environment; at least one (1) year experience working with customers in person. Must have data entry skills and able to work flexible hours.

RESPONSIBILITIES:
The Enrollment Management Specialist plays a critical role in supporting the functions of Enrollment Management. This position is responsible for communicating with customers, processing, maintaining, and optimizing enrollment workflows, student records, and CRM communications. With a strong emphasis on data integrity, system efficiency, and cross-functional collaboration, this role ensures seamless enrollment operations.

Customer Relations

• Provides information to prospective students about admissions document requirements, programs offered, testing requirements, etc.
• Receives and enters applications into the student information system and counsel’s students on entry test scores
• Processes, maintains, scans, and files college and high school transcripts and verifies in-state residency
• Evaluates scores and/or previous academic history for admission decision
• Provides information by text, phone, written correspondence, and in person to interested parties regarding application procedures and admissions requirements
• Makes recruitment visits to high schools, career fairs, etc.;
  Answers community inquiries from email and phone calls

Data & Process Management

• Monitor key enrollment metrics (e.g., applied-to-admitted, admitted-to-registered) and support yield improvement strategies through data analysis and reporting.
• Manage incoming emails and phone calls to Admissions, creating plans to make sure all are addressed
• Ensure weekly resolution of enrollment-blocking errors in coordination with front office and MIS team
• Process and maintain student applications, transcripts, residency documentation, and other pertinent data in the student information system (SIS).
• Evaluate academic records and test scores for admission decisions in accordance with institutional policies.
• Conducts information sessions for prospective students, assists with recruitment events and other college events. Southern Crescent Technical College

Technology & Systems

• Manage CRM communications, troubleshoot technical issues, and collaborate with IT and vendors to optimize CRM functionality.
• Maintain accuracy of admissions data across SIS, CRM, and other platforms.
• Support system upgrades, testing, and documentation of enrollment-related technologies.
• Contribute to the development of automated workflows and digital forms to improve operational efficiency.

Administrative Operations

• Maintain internal calendars, including adding activities on college’s calendar, task tracking systems, and office coverage schedules…