Account Coordinator

Career Area:

Sales

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world‑class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Caterpillar’s Electric Power Division has an open opportunity as an Account Coordinator. The Account Coordinator will perform administrative and in‑house support tasks for Project Management team, helping to build relationships and improve customer experience.

• Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders.
• Performing general administrative duties, including maintaining files, schedules and appointments for the sales teams. Maintaining database and updating records of contacts, accounts and orders as required.
• Monitor, prioritize and track status of orders to provide updates to customers.
• Supporting order to delivery process, ensuring compliance with customer/dealer requirements.
• Process Change orders.
• Facilitate Factory Witness tests, arranging logistics, concessions, and creating pictorial documentation of the progress for end customers and dealers.
• Coordinate pick up of completed Enclosures / Ship loose between Dealer, Packager and Transportation Hauler.

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Explains how own organization compares to others in the industry.
• Describes key products and services in the industry.
• Identifies key industry segments and associated characteristics.
• Names key industry players, leaders, and trendsetters.

Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Applies an assigned technique for critical thinking in a decision‑making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately…