Account Coordinator

* Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders.
* Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams. Maintaining database and updating records of contacts, accounts and orders as required.
* Monitor, prioritize and track status of orders to provide updates to customers.
* Supporting order to delivery process, ensuring compliance with customer/dealer requirements.
* Process Change orders
* Facilitate Factory Witness tests, arranging logistics, concessions, and creating pictorial documentation of the progress for end customers and dealers.
* Coordinate pick up of completed Enclosures / Ship loose between Dealer, Packager and Transportation Hauler.
** Industry Knowledge:
** Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.  Level Basic Understanding:  
• Explains how own organization compares to others in the industry.  
• Describes key products and services in the industry.  
• Identifies key industry segments and associated characteristics.  
• Names key industry players, leaders, and trendsetters.

** Decision Making and Critical Thinking:
** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.  Level Working Knowledge:  
• Applies an assigned technique for critical thinking in a decision-making process.  
• Identifies, obtains, and organizes relevant data and ideas.  
• Participates in documenting data, ideas, players, stakeholders, and processes.  
• Recognizes, clarifies, and prioritizes concerns.  
• Assists in assessing risks, benefits and consideration of alternatives.

** Effective Communications:
** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.  Level Basic Understanding:  
• Describes non-verbal behaviors that influence the interpretation of the message.  
• Cites examples of effective and ineffective communications.  
• Explains the importance of effective business communication.  
• Speaks/writes using correct language, mechanics, and gestures.

** Negotiating:
** Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.  Level Basic Understanding:  
• Describes qualities of effective and ineffective negotiations.  
• Explains the basic concepts of negotiating.  
• Accesses organizational policies and practices for negotiating.  
• Utilizes techniques for establishing rapport and building trust.

** Relationship Management:
** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.  Level Basic Understanding:  
• Provides examples of the characteristics of effective business relationships.  
• Identifies key business relationships in own organization.  
• Describes the nature of a productive business relationship.  
• Explains the benefits of building business partnerships.

** Top Candidates Will Also Have:
*** 2-year or 4-year degree highly desired.
* Knowledge of transportation industry.
* Medical, dental, and vision benefits
* Paid time off plan (Vacation, Holidays, Volunteer, etc.)
* 401(k) savings plans
* Health Savings Account (HSA)
* Flexible Spending Accounts (FSAs)
* Health Lifestyle Programs
* Employee Assistance Program
* Voluntary Benefits and Employee Discounts
* Career Development
* Incentive bonus
* Disability benefits
* Life Insurance
* Parental leave
* Adoption benefits
* Tuition Reimbursement
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