Customer Service Representative II

Overview

The individual in this position meets new customers to set up utility accounts and assists with resolving issues and complaints. Essential duties include:

• Registers customers for utility services.
• Verifies leases with property owners for new customers.
• Researches accounts before providing services.
• Processes utility deposit payments.
• Processes utility payments.
• Assists customers; provides information and resolves complaints and concerns.
• Processes move‑out requests.
• Processes utility transfers.
• Audits multiple accounts to ensure all account balances are current.
• Maintains files and records.
• Communicates with service workers on matters related to move‑ins, move‑outs and other service orders.
• Processes online billing credit reports.
• Processes credit card payments.
• Assists law enforcement personnel in the investigation of fraudulent leases.
• Assists with the collections process.
• Processes proof of resident letter requests.
• Processes credit history letter requests.
• Processes address and name changes.
• Processes capacity recovery fees, water tap fees, and sewer tap fees.
• Performs related duties.

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee occasionally lifts light objects.
• The work is typically performed in an office.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment.
• Knowledge of cashiering, contract desk, and utility billing policies/procedures.
• Must have clear written and verbal communication skills with the ability to interpret such information.
• Must have good judgment and the ability to solve practical problems and deal with a variety of situations, always remaining helpful and pleasant.
• Must have a professional appearance, positive demeanor, and treat others with dignity and respect, responding promptly to their needs.
• Must have the ability to multitask multiple projects or issues simultaneously and meet firm deadlines, prioritizing as necessary.
• Must be able to build and maintain positive, collaborative, and productive working relationships with the customers, public, and fellow employees.
• Must be proficient in the use of computers and computer software, including Microsoft Word, Excel, and email.
• Must have Cogsdale and Cashiering experience.
• Minimum of two years of customer service experience.
• High School diploma or GED.

Hours are rotating shifts of 8:00 a.m. until 5:00 p.m., 8:30 a.m. until 5:30 p.m., and 9:30 p.m. until 6:30 p.m.

This is an hourly position at the rate of $20.40 per hour with a competitive benefits package including a generous pension plan.

EOE Statement The City of Griffin is an Equal Opportunity Employer and provides equal employment to all people in aspects of employer‑employee relations without discrimination with regard to race, color, religion, marital status, gender, gender identity, sexual orientation, national origin, age, physical or mental disability, genetic information, or past or present membership in the Uniformed Services, applicants to the Uniformed Services, any protected concerted activity or any other legally protected status.

Hourly Rate of Pay $20.40 with competitive benefits package including generous pension plan.