Dispatcher Griffin, GA

Overview

Dispatcher job at S&P Towing. Griffin, GA. We are seeking a capable dispatcher who exhibits teamwork and excellent customer service. You must be customer-service friendly. Experience in dispatching is required.

• Schedule and dispatch calls and keep track of drivers.
• Answer multiple phones while staying calm.
• Provide dispatch support to all departments and contribute to company success.
• Navigate mapping tools and routes (e.g., Map Quest).
• Maintain courteous, professional telephone etiquette.
• Operate in a fast-paced office environment and work with others as a team.
• Ensure timely communication and data entry where needed.

• Good communication skills.
• Good customer relations.
• Computer skills; ability to navigate the internet.
• Data entry; proficient with Microsoft Word and Excel.
• Send and receive emails.
• Punctual with reliable transportation.
• Able to work in a fast-paced office environment.

• Be able to multi-task with good common sense.
• Clear, confident, and professional communication to build trust and rapport.
• Understanding of client call flow and quick-thinking management of client needs.
• Empathy, prioritizing the customer, and a sincere desire to assist.
• Tenacity to understand and deliver on customer needs.
• Assertiveness to promote additional products and services where appropriate.