Manager Rehab Services, Outpatient; Griffin, GA)

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Responsible for providing leadership and directing all activities/services for an area of service within the Rehabilitation Division of Well Star Health System; assumes responsibility for implementing standards of practice, departmental policies and procedures, and maintaining and improving the quality of patient care delivered; assures staff and program compliance with established standards, practices, policies/procedures and regulatory requirements; responsible for overall standards of patient care, financial performance, human resource management, patient/customer satisfaction, appropriate reporting and for coordinating program functions with the operations of other hospital departments to assure quality services at a reasonable cost for patients;

responsible for directing age specific rehabilitative practices that address the biological, developmental, psychosocial and clinical needs of the patient and/or family. Creates an environment which enables the system to fulfill its mission and goals, fosters communication and collaborative practice with physicians and other departments.

Coordinates delivery of Patient Care

• Maintains a safe and therapeutic environment for the delivery of care based upon an understanding of current clinical/technological advances in rehabilitative care
• Continually assesses current trends/clinical/technological advances in the area of practice and takes appropriate action to improve functional outcomes, patient satisfaction and cost effective care.
• Reviews and updates department/program specific standards/policies/procedures as needed to assure compliance with established standards, standardization efforts and current practice
• Oversees the daily operation of the program and, in collaboration with physicians, appropriately adapts patient care processes to the assessed needs of the patient/family
• Assesses, provides for the delivery of and evaluates rehabilitative practices and insures quality of services delivered within the program
• Ensures that all staff collaborate in the discharge planning process and patient/family education to enable the system to deliver services more cost effectively in the most appropriate setting to meet patient needs

Customer/Employee Satisfaction

• Promotes a positive environment to patients, families, staff and the community
• Responds to inquiries and complaints effectively and timely and promotes a positive, professional image serving as a liaison between rehabilitative staff, physicians, and administration
• Demonstrates commitment to teamwork through positive interactions and feedback to/from subordinates, physicians, peers and other customers
• Accepts responsibility for employee morale and team performance toward goal achievement. Develops measurable, team goals, monitors progress and keeps staff abreast of progress toward achievement.

Human Resources

• Participates in the selection of qualified personnel to ensure competent and adequate staffing
• Assures compliance with System and facility policies and procedures, standards of practice and documentation standards for all staff
• Maintains ongoing log of performance on all staff
• Establishes, monitors and evaluates staff competency and performance
• Recognizes staff for achievements through positive feedback
• Oversees the continuing education activities of the staff and encourages continual learning for all staff; including staff participation in both required and elective in services or educational programs
• Provides for system and departmental orientation of all new employees and verifies credentials and competency of any agency staff utilized

Liaison for Accreditation and Regulatory Compliance

• Coordinates with the Director of Rehabilitation Services on compliance and regulatory standards
• Develops/implements professional standards for the program based upon recognized standards of care, JCAHO and CARF standards, state/federal regulations and overall system policies and procedures
• Monitors staff compliance of…