Account Manager – Retail Electric Power Solutions (REPS

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do — but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here — we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar’s Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

The Electric Power Division is seeking an Account Manager to join our team and lead strategic account development efforts across priority customer segments. This role is responsible for identifying and developing new customer opportunities, building trusted relationships with end users and influencers, and engaging Caterpillar dealers to convert opportunities into booked business.

This position is not a direct selling role. Instead, the Account Manager acts as a commercial expert, customer advocate, and orchestrator—bringing together Caterpillar capabilities, dealer resources, and partner networks to solve customer energy challenges using generator sets and integrated electric power solutions.

The ideal candidate brings generator set and power systems expertise, deep experience working with customers and dealers, and the ability to influence decisions early in the project lifecycle.

What you will do:

Account Ownership & Strategy

• Develop and execute global account strategies, building strong executive-level customer relationships.
• Serve as the single point of coordination across customers, internal teams, and the global dealer network.
• Align dealers and internal stakeholders on pricing, specifications, and commercial strategy.

Manage Channel Collaboration

• Facilitate collaboration across multiple dealers to support complex, multi-territory opportunities.
• Align internal teams and dealers to ensure seamless execution of customer requirements and timelines.

Customer Engagement & Experience

• Maintain strong relationships through ongoing engagement, feedback, and structured business reviews.
• Lead escalation management, ensuring timely and effective resolution across stakeholders.

Governance & Continuous Improvement

• Monitor account performance and drive alignment with KPIs, service levels, and commitments.
• Act as the voice of the customer to improve processes, solutions, and dealer collaboration.

What you will have:

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Working Knowledge:

• Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

• Delivers helpful feedback that focuses on behaviors without offending the…