Senior Account Manager

Career Area: Sales

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

The Solutions Technical Sales Account Manager is responsible for maximizing the long-term value of assigned customer and dealer relationships within Caterpillar's Electric Power Solutions business. Serving as the primary strategic point of contact, this role develops a deep understanding of customer objectives, business drivers, and technical requirements to deliver solutions that create demonstrable value for both the customer and Caterpillar.

Working closely with dealers, customers, sales teams, and internal stakeholders, the Account Manager leads early engagement activities, helps define project requirements, develops solution concepts, and coordinates the resources necessary to support successful project execution.

Through strong technical expertise, business acumen, and proactive relationship management, the Account Manager identifies growth opportunities, strengthens customer confidence, and positions Caterpillar as a trusted long-term partner.

Success in this role is measured by customer satisfaction, relationship strength, opportunity development and volume / share growth within the assigned customer portfolio.

• Build Trust: Own and grow strategic customer and dealer relationships by understanding business objectives, demonstrating competence and acting as a trusted advisor

• Develop Opportunities: Lead opportunity development and solution definition by gathering requirements, defining project scope, aligning customer needs with Caterpillar’s internal execution capabilities.

• Create Project Proposals: Coordinate internal resources to develop commercially sound proposals and execution strategies that drive sustainable growth and customer confidence.

• Sales Process Execution: Champion customer success by communicating value, resolving issues, and advancing opportunities through the sales execution process.

• Seize Opportunities: Monitor portfolio performance and market dynamics to identify risks, competitive threats, and growth opportunities

• Customer Focus:

  Level Extensive
  
  Experience:

  • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
  • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
  • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

• Relationship Management:

  Level Extensive
  
  Experience:

  • Communicates to…