Technology Specialist and Service Relationship Manager - Grinnell, IA

Position Summary

Technology Specialist and Service Relationship Manager positions are part of the Information Technology Services (ITS) Springboard Program. Employees are employed under a term appointment of up to three years and provide both technical expert support and relationship management across campus.

• Act as a technical specialist within a designated technology team.
• Advocate for constituents in ITS decision‑making and support ticket resolution.
• Disseminate technology service and change information to staff and students.
• Triage and route support tickets to the appropriate technical colleague.
• Keep ticket submitters informed of progress and status.
• Collaborate with directors of technology teams and participate in mentoring and professional development activities.

• Recent graduate with a Bachelor's degree or higher (eligible for Associate's degree candidates with IT coursework).
• Demonstrated interest in information technology and professional development.
• Strong communication skills and ability to collaborate across campus constituencies.
• No prior technical experience required for applicants with a Bachelor's degree; willingness to learn and grow is essential.

• Competitive salary with potential increase of up to 20% annually.
• Professional experience in three different technology fields within the program.
• Opportunity to attain professional certifications related to each field.
• Earn the Grinnell College IT Springboard Certificate upon successful completion of three years.
• Co‑hort‑based environment with mentoring and cohort‑based professional development.

The Springboard Program is a professional employment opportunity within the Grinnell College ITS department, specifically for recent graduates. Up to four positions are typically available each year, and the program provides a three‑year full‑time term with cohort‑based learning and mentorship.

Common technology fields offered in the program include:

• Network Services
• Information Security
• Project Management
• Helpdesk and Technical Support
• AV
• Enterprise Services
• Business Intelligence

Grinnell College is a top‑ranking private liberal arts institution that values diversity, equity, inclusion, intellectual freedom, and social responsibility. Candidates are expected to align with these values and contribute to the mission and community throughout the college.