Medical Receptionist​/Medical Assistant

About the Role:

Center for Preventive Medicine PC is a trusted healthcare provider in Grosse Pointe Woods, MI, dedicated to helping patients achieve and maintain optimal health through proactive, preventive care. Our patients choose us for our personalized approach and commitment to long-term wellness. Our team enjoys a collaborative, supportive work environment where every staff member plays a vital role in delivering exceptional patient care.

This is a hands-on, total-office role. Team members are cross-trained to support both clinical patient flow and essential administrative work. The ideal candidate is willing to learn the entire office workflow - not only room patients.

Assist with check-in and check-out, telephone and MyChart messages, scheduling, confirmations, no-show follow-up, insurance verification, and respectful collection of copays and balances. Scanning and document indexing, Health Maintenance updates, forms, records requests, referrals, and prior-authorizations.

Prepare visits, identify missing information or care gaps, room patients, obtain accurate vital signs, and update histories, medications, allergies, and reason for visit. Support provider visits, diabetes and weight-management workflows, and efficient movement of patients through the office. Assist with follow up care coordination. Document accurately in Epic and promptly route concerns, results, and patient messages to the appropriate team member.

Experience with Epic or another electronic medical record; insurance eligibility, referrals, prior authorizations, medication or DME/CGM paperwork; or primary care, diabetes, weight management, preventive care, or population-health workflows is especially valuable.