Team Lead, Retail

About Lens Crafters

Lens Crafters is a place for visionaries, blending state‑of‑the‑art technology with a personal approach to eye care.

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service, ensuring customers & patients are always delighted, and assisting in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

While working in Retail

• Ensure the Lens Crafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assist customers with selections, provide recommendations, assist sales associates
• Serve as a responsible alternate store key holder

While working in Lab (if applicable)

• Custom fit glasses & precisely place prescription in lenses
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment for all, demonstrate safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

• State licensure (if applicable) &/or ABO Certification in non‑licensed states
• Lens Crafters Final Eyewear Inspector Certification
• Lens Crafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• Accu Fit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Employee pay is determined by geographic location, experience, qualifications, skills and local minimum wage requirements. Employees may also receive a competitive bonus and/or commission plan. The total rewards package may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social status, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.