Senior Manager, Planning and Production Solutions

ROLE SUMMARY

Clinical Supply Operations (CSO) is part of Clinical Development & Operations (CD&O) Global Clinical Supply (GCS) Group.

You will provide labelling and clinical supply system support for packaging, labelling, and distribution operations, ensuring high-quality label design, production, and delivery to support clinical studies and patients. You will be responsible for enabling compliant, timely execution across supply chain systems while helping maintain inspection readiness and high operational quality.

You will serve as a subject matter expert, applying deep supply chain and system knowledge to oversee label creation in line with GMP and regulatory requirements, while driving mid- to long-term operational strategies. The role is accountable for advancing system capabilities, improving processes, and enhancing overall operational efficiency.

• Serve as a subject matter expert in PRISYM
  360, Phrase Library administration and other labelling and inventory systems, providing end-to-end oversight and execution of label design, approval, printing, re-printing, inspection, and inventory management, ensuring compliance with Good Manufacturing Practices (GMP) and applicable Regulatory Requirements.
• Apply technical expertise across CSO enterprise systems (e.g., EMD
  365, CSDS, Clementine, PRISYM
  360) to execute packaging, labelling, and distribution (P/L/D) activities and ensure delivery of high-quality clinical supplies.
• Define strategy, and lead the generation, execution and approval of complex label designs, reports, and print requests for internal operations and external vendors, including support for Trial Master File documentation.
• Proactively monitor evolving clinical regulatory requirements, assess impacts to existing procedures and practices, and lead the implementation of new global standards and technologies to enhance identification and traceability of our clinical trial supplies across CSO supply chain enterprise systems all the way to sites.
• Continuously evaluate processes and drive improvements within P/L/D enterprise systems and the associated operating model to enhance efficiency, quality, and compliance. As a subject matter expert, the PPS Senior Manager is also responsible for advancing and optimizing CSO operational processes.
• Support metrics and KPIs development and operational reporting to ensure data accuracy, consistency, and inspection readiness.
• Collaborate with Global Clinical Supply (GCS), Partner Lines and external vendors to understand trial specific label design requirements and execute P/L/D transactions in CSO system, enabling timely delivery of clinical supplies to support clinical studies and patients.
• Participate in CSO and GCS operational compliance and inspection readiness.
• Develop ideas in line with Pfizer Purpose Blueprint and AI initiatives, translating concepts into practical solutions that support long-term strategic objectives.
• Drive the organizational roadmap by identifying high-value AI use cases that strengthen business resilience and innovation.
• Effectively manage and execute P/L/D workload using strong project management practices, proactively identifying risks, creating plan, and execute operations in line with portfolio, study and patient needs.
• Build and maintain strong collaborative relationships with internal stakeholders and external partners including vendors, to identify opportunities for process improvement, implement innovative solutions, and lead continuous improvement initiatives aligned with PPS and CSO priorities.

• MBA, MA/MS with a minimum of 5 years related clinical supply operations experience
• Bachelor's degree with a minimum of 6 years of related clinical supply operations experience
• Experience with a clinical supplies labeling and content management system
• Strong working knowledge of complex clinical study designs, GMP documentation and regulatory requirements.
• Strong project management and prioritization skills within Clinical Operations Supply environment.
• Strong communication skills - written, verbal and presentation
• Strong customer relations and negotiation skills
• Experience achieving results as an…