Sr. Manager PSL&D Business Operations Lead

The PSL&D Business Operations Lead is responsible for strategic planning, operational governance, and execution of complex, cross-functional Pharm Sci Learning & Development initiatives. Reporting to the Head of Pharm Sci Learning & Development, this role operates with a high degree of autonomy and serves as a trusted partner driving the design, execution, and continuous improvement of PSL&D business operations, including planning, demand prioritization, governance processes, and operational infrastructure that enable learning, development, and compliance outcomes  incumbent will routinely navigate ambiguity, influence without authority, and lead initiatives that span multiple business lines, geographies, and stakeholder groups, ensuring alignment with BTxPS and PSSM strategy, regulatory requirements, and organizational priorities.

• Lead day-to-day operational support, including meeting strategy, agenda development, documentation, and follow-up to ensure effective decision-making and execution.
• Coordinate functional planning cycles by managing timelines, milestones, and information flow to enable alignment across teams.
• Strengthen operational rigor by maintaining core processes and driving consistency, clarity, and efficiency in team workflows.

• Drive coordination of key cross-functional initiatives, managing timelines, deliverables, dependencies, and action items.
• Monitor progress, identify risks or issues, and facilitate stakeholder alignment to ensure momentum across priorities.
• Develop and maintain tools, templates, and documentation that support effective and scalable project execution.

• Lead operational coordination for L&D programs, workshops, stakeholder sessions, and team events.
• Oversee scheduling, materials preparation, roster management, communications, and end-to-end program logistics.
• Ensure seamless participant and facilitator experiences through proactive planning and operational excellence.

• Support tracking and reporting of PSL&D goals, KPIs, dashboards, and performance metrics.
• Synthesize data and insights to inform decision-making, performance reviews, and functional priorities.
• Prepare executive-ready materials, summaries, and visuals for updates, reviews, and leadership discussions.

• Draft, refine, and coordinate written communications, meeting summaries, and functional updates.
• Enable consistent, timely communication across PSL&D and key partner groups.
• Serve as a central coordination point to support alignment on priorities, expectations, and commitments.

• Leverage Microsoft 365 (PowerPoint, Excel, Word, Outlook) and collaboration platforms (Teams, SharePoint) to support operational effectiveness.
• Apply AI-enabled tools (e.g., Copilot) to streamline documentation, communication, and workflow efficiency.
• Identify and implement opportunities to simplify processes, automate routine work, and improve ways of working through digital solutions.

• Bachelor’s degree required. with 7 to 10 years of progressive experience in business operations, enterprise program leadership, strategy execution, or operational management within complex, matrixed organization OR Masters Degree with 6 to 8 years of progressive experience in business operations, enterprise program leadership, strategy execution, or operational management within complex, matrixed organization
• Demonstrated experience leading large-scale, cross-functional initiatives with significant scope, complexity, and organizational impact.
• Proven ability to operate autonomously, make sound decisions in ambiguous environments, and deliver results with minimal oversight.
• Strong financial, analytical, and operational acumen, including experience with budgeting, forecasting, resource allocation, and portfolio management.
• Demonstrated success influencing senior stakeholders and leaders without direct authority.
• Excellent written and verbal communication skills, with the ability to translate complex information…