Manager, PX, GWE, Workplace Lead

ROLE SUMMARY

The Workplace Experience Lead provides leadership, partnership, management and operational expertise to ensure approximately 2.5M sq ft of Groton, CT facilities support the advancement of the R&D pipeline. The site has the greatest concentration of specialty labs in the R&D network consisting of small molecule clinical manufacturing, GxP and non-regulated laboratories, vivarium, technical space (central utility plant) and office workspace facilities.

Nearly every breakthrough therapy in the pipeline passes through Groton facilities and processes. This role will have direct oversight and accountability for the dedicated Clinical Research Unit (CRU) located in New Haven, CT and comprised of approximately 62.5K sq ft. This site is focused primarily on early-phase human clinical studies and contains 50+ patient inpatient beds. A critical element of the site’s performance is to ensure safe and compliant operations to meet and enable the aggressive timelines and evolving priorities of a first-in-class research organization.

Therefore, making possible the delivery of commitments while providing an enabling and engaging work environment where colleagues and contractors can do their best work.

Serve as the primary onsite GWE point of contract for site leadership, coordinating responses, solutions, and opportunity resolutions through effective partnership for the entirety of the GWE soft services including but not limited to GMP cleaning, janitorial/housekeeping, food service, shipping and receiving, meetings and events management, churn moves and furniture, groundskeeping, pest control, snow removal, lab services and consumables, and new workplace services.

Submit annual OpEx budgets for both the Groton and New Haven campuses (+$11.9M) to the GWE Site Lead for review and approval and accountable for management and oversight to forecast targets. Support and oversee site based real estate and lease administration strategies and activities including agreements with external partners covering buildings, buffer property parcels, parking lots and laydown and storage parcels.

Lead/oversee daily soft service delivery operations, providing technical and operational expertise for colleague teams to resolve challenges and set goals, while ensuring the performance (KPIs and SLAs) of outsourced supplier programs meets contractual obligations and the needs of the R&D organization. This is to include conducting Monthly Business Reviews (MBRs) ensuring contract compliance and alignment of service outcomes. Support/lead vendor negotiations, contract change notifications, and sourcing initiatives optimizing services delivering cost savings and service improvements (e.g., snow removal model redesign, dry ice sourcing, invoice governance).

Serve as the Point of Contact (POC) for the GWE Concierge and the Get Service Site Administrator, supporting R&D partners and managing space allocations for all Research Units and Partner lines. Support site emergency preparedness and crisis management readiness, including participation on relevant site response teams and business continuity exercises. Leverage technology and industry best practices to provide quality in-house and outsourced services for various facilities management services, including but not limited to workplace concierge, audio visual and conference solutions, catering, pantry, coffee services, and colleague onboarding.

Lead workplace modernization projects, including large-scale technology and workspace upgrades and/or refreshes, coordinating phased deployments with minimal disruption while prioritizing equitable access for all colleagues. Leverage AI tools and data analytics to implement and enable optimize operations — including large-scale program reviews, asset lifecycle planning, and invoicing workflow automation. Ensure quality compliance (FDA, GxP, AAALAC, etc.) requirements are met with service delivery to regulated work spaces including Comparative Medicine (laboratories and Vivarium), Global Clinical Trial Manufacturing (PSSM) and Packaging (GCP) and the Clinical Research Unit.

Ensure all service provider personnel are maintained within Get Access and current with Pfizer training curriculum. Partner and collaborate with Site Affairs and the respective R&D Business Line Leaders to elevate the site culture and engagement through site events and special activities. Manage and oversee Pfizer and service provider resources to ensure laboratories,…