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Business Support Specialist
Job in
Groton, New London County, Connecticut, 06349, USA
Listed on 2026-06-18
Listing for:
Wireless Zone LLC
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
At Verizon Authorized Retailer, Wireless Zone, we believe in a simple philosophy: take great care of our team, exceed their expectations, and in return, they provide best‑in‑class service to our customers and community. We’re looking for passionate individuals to join our team and grow together.
Responsibilities- Serve as the primary liaison for business customers, addressing operational inquiries and providing proactive customer support.
- Use new AI tools to analyze wireless accounts to discover opportunities for service enhancements and product upgrades.
- Support the Account Executive team in all business aspects.
- Work directly with clients to facilitate orders and address customer service issues.
- Troubleshoot customer issues and develop business‑specific solutions.
- Maintain strong knowledge of all company products and services.
- Provide prompt and courteous customer service in person, via phone, or email.
- Create and maintain great relationships with our customers.
- Collaborate with marketing, finance, and logistics departments to ensure smooth sales operations.
- Organized with superior attention to detail.
- Strong verbal and written communication skills.
- Proficient in Microsoft Word, Excel, CRM software, and AI tools.
- Professional demeanor and appearance.
- High school diploma or equivalent; college experience is a plus, however, we can provide college education opportunities if needed.
- Ability to multitask, prioritize workload, and meet deadlines effectively.
- 401(k) and matching
- Competitive salary
- Robust health insurance, dental, and vision coverage
- Company‑paid life insurance and short‑term disability
- Company‑sponsored retirement plan
- Paid vacation and sick days
- Employee discounts and company‑sponsored equipment purchase program
- Flexible schedule
- Opportunity for advancement and mentorship
- Training and development programs
- Team social events, contests, and award events
- Volunteer opportunities and community grant nominations through the Wireless Zone Foundation
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