Customer Service Representative

The Customer Service Representative (CSR) is responsible for delivering Modern Aviation’s excellent service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast‑paced or high‑pressure situations.

Customer Service Operations & Service Delivery Deliver proactive, personalized service to private and corporate aviation clientele

Meet, greet, and assist passengers and flight crews with professionalism and care Arrange services including hotel accommodations, catering, and ground transportation

Coordinate aircraft services such as fuel, hangar storage, and other operational requests

Educate customers on available services, promotions, and programs

Answer customer questions, resolve concerns, and provide service recovery as needed

Flight Coordination & Administrative Support Input trip details into scheduling software and update customer information as required

Track flights using online databases to ensure timely service delivery

Process customer invoices accurately and promptly

Verify and coordinate service orders to support on‑time departures

Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants

Communication & Teamwork Communicate effectively via air‑to‑ground and ground‑to‑ground radio, phone, and email

Use sound judgment to make timely decisions consistent with company policies and procedures

Coordinate closely with Line Service, Operations, and leadership teams

Maintain positive, collaborative working relationships with teammates

Perform additional duties as assigned to support operational needs

Customer Experience & Facility Support Maintain lobby appearance, ensuring a clean, welcoming environment

Keep snacks, beverages, and customer amenities stocked and presentable

Represent the Modern Aviation brand with professionalism, positivity, and pride at all times

Must be at least 18 years of age Valid driver’s license

Must have open availability as work hours may vary, including evenings, weekends, and holidays

Strong verbal and written communication skills

Intermediate proficiency with Microsoft Office products

Strong multitasking, organizational, and decision‑making skills

Negotiation and sales skills

Previous customer service experience preferred

Basic knowledge of aircraft types and aircraft servicing practices preferred

Working conditions and physical demands for this role –This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. The role also requires performing certain tasks outdoors in all types of weather conditions.

Note:

The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment –Please click on the link below to complete a behavioral assessment. This step is required. Aviation’s Pay Range –$17 - $18/hr. + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Equal Employment Opportunity –Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact
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