Call Center Administrator

Do you envision a workplace where every team member works together to create an amazing workplace experience? Do you want to be part of a dedicated group of professionals who consistently deliver excellence to reach our common goal of a best in class working environment? If you have a positive can-do attitude and a drive for success, Amentum is looking for you!

We are seeking a Asset Management Coordinator for our client site in Groton, CT. The successful candidate will have outstanding skills and will be committed to working with others to deliver best in class, unparalleled excellence in customer service and satisfaction.

The work schedule for this role is Monday-Friday, 6:00 am to 2:30 pm, however, various hours may be required based on business demand.

As a Call Center Administrator, you will be responsible for daily service requests called in or entered by site personnel:

• Primary point of contact for all site related service requests called in or entered by site personnel

• Inputs phone call, e-mail, or hard copy information into a Computerized Maintenance Management System (CMMS)

• Monitors and actions work order queues and assigns to correct scheduling group

• Coordinates some outside service calls with specific vendors

• Dispatches technicians to perform reactive maintenance work

• Enters work order information, sets priority, and forwards work order for further processing

• Maintains and updates records, reports, files and communication information

• Researches and answers all customer work order status inquiries

• Reviews, enters and tracks MRO purchasing requisitions

• Performs other administrative duties as assigned

As the Call Center Administrator, you will be expected to:

• Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.

• Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.

• Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.

• Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible

• Other duties as assigned by management

• Knowledge of Microsoft Windows, Word, Excel, Outlook and Share Point

• Ability to communicate clearly via phone

• Ability to work closely with customer during site emergencies.

• Excellent oral and written communications

• Excellent interpersonal skills, i.e., listening to customer needs, articulating path forward and giving solutions that provide value to the customer, etc.

• Accurately document electronic and paper cataloging system to provide information to customer or regulatory personnel.

• Strive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge.

• High School Diploma or demonstrated equivalent.

• One year of experience answering and routing incoming calls (business education may substitute year for year).

• Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.

• Excellent customer communication and customer service skills required

• Ability to obtain a security access badge at our client’s location.

• Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line.

• Ability to obtain an appropriate driver's license issued by the State Department of Motor Vehicles, as requested.

• Must be able to obtain and maintain facility credentials/authorization.
  
  Note:
  
  US Citizenship or Permanent Residency is required for facility credentials/authorization at this work location.

• This position does not include sponsorship for United States work authorization.

• Occasionally lift to 20 lbs

• Repetitive motions: bend, stoop, squat, kneel, stretch, reach, wrist movement

• Work at an accelerated pace in emergency conditions

• Cope with demands (stressors) that are associated with the job and/or the work environment.