Customer Service Clerk

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

You can expect an unforgettable, dynamic, and competitive work environment.

We know you work hard and cultivate the very best solutions for your family — and that’s why the benefits we offer, you won’t find anywhere else:

• Competitive Salary: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Immediate Coverage: Benefits begin on DAY ONE
  .
• Comprehensive Healthcare: Federal Healthcare benefits, Dental, and Vision coverage.
• Retirement Plans: 401(k) & Pension Plan options.
• Paid Time Off: Accrual of PTO starts on DAY ONE
  .
• Education & Growth: Tuition reimbursement program.
• Military Family Support: Continuity Programs for Military Spouses.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible
  * after qualifying years of service.
• Exclusive Perks: Tax-free shopping, worldwide, at any Navy Exchange location.

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow — there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life.
Mission: YOU.

– Heroes Welcome

Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Greets and provides specialized services to customers. Performs transactions quickly efficiently and professionally. Provides the following representative services - Provides layaway services. Explains layaway policies and requirements.

• - Provides refunds merchandise exchanges and price adjustments in accordance with NEX policy.
• - Takes and places customer special orders as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer Vendor. Advises customer of delivery and updates status of order as necessary.
• - Monitors status of rain checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup delivery. Adjusts selling price and computes necessary accounting documentation.
• - Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts such as available balances credit limits etc. Accepts NEXCARD payments.
• - Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc. Is empowered and responsible for resolving customer problems and complaints consistently tactfully and intelligently ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter.
• - Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes uniform standards and assisting supporting sales team members to the maximum extent possible.
• - Communicates information to customers knowledgeably and legibly. Follows up on commitments and handles all details necessary to successfully complete the sales encounter. Thanks customers for their patronage.
• - Reviews stock assortments and communicates regularly with supervisor store manager etc. regarding additions deletions customer preferences needs and problems…