Branch Specialist

# Branch Specialist Apply
** Job#: 3042032
***
* Job Description:

** Branch Specialist
*
* Location:

** Groton, Connecticut (On-site)

Role Overview We are seeking a Branch Specialist to provide exceptional member service in a high-volume, schedule-driven environment. This role focuses on teller-line operations, ensuring the accurate and efficient handling of financial transactions. The successful candidate will provide information regarding products and services, demonstrating deep knowledge and using multiple systems to ensure an optimal member experience.

Key Responsibilities
* Respond to in-person member inquiries and requests promptly within a structured operation.
* Perform teller-line transactions and related functions for savings, checking, consumer loans, and credit cards.
* Protect and verify the identity of members, reviewing account information for alerts and irregularities.
* Act and respond to situations indicating potential fraud or abuse.
* Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction.
* Identify and recommend additional products and services to meet member needs.
* Maintain compliance with all policies and procedures.
* Perform other duties as assigned.

Required Qualifications
* Experience with cash-handling in a fast-paced environment.
* Reliable attendance and adherence to schedule.
* Proficiency with computers, banking software, and the ability to navigate multiple screens.
* Ability to multi-task effectively in a fast-paced, customer-facing environment.
* Strong organizational, planning, and time management skills.
* Effective verbal and written communication and active listening skills.
* Ability to resolve member and customer issues professionally and tactfully.
* Demonstrated initiative, sound judgment, and decision-making skills.
* Ability to work independently and collaboratively in a team setting.
* Basic mathematical skills for accurate calculations.

Preferred Qualifications
* Experience in customer service, preferably in banking or a financial institution.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address…