Patient Services Coordinator​/Customer Service Coordinator

Patient Services Coordinator/Customer Service Coordinator

GROTON, Groton, CT, US

25 days ago Requisition

Salary Range: $20.00 To $21.00 Hourly

PTSMC Groton is looking for a Part-Time Patient Services Coordinator (PSC) to join our team.

If you’re friendly, organized, and enjoy helping people, this could be a great opportunity to join a growing healthcare organization. As a PSC, you’ll be an important part of the patient experience; welcoming patients when they arrive, helping them navigate the administrative side of their care, and working closely with our physical therapists and clinic team.

The Patient Services Coordinator is a key, customer service focused role providing exceptional patient experiences while keeping our front desk running smoothly.

You’ll be responsible for a variety of medical reception, patient scheduling, customer service, and administrative duties, including:

• Greet patients and visitors in a friendly and professional manner
• Check patients in and out of their appointments
• Answer and appropriately route incoming phone calls
• Schedule, reschedule, and confirm patient appointments
• Assist patients with registration, intake, and insurance forms
• Verify and maintain accurate patient information
• Enter and update patient information in our electronic medical record (EMR) system
• Collect copayments and other patient payments
• Communicate with patients regarding appointments, paperwork, and general questions
• Work closely with physical therapists and other clinic staff to support a smooth patient experience
• Maintain an organized, welcoming, and professional front desk environment

Ideal candidates will have:

• Previous experience in a medical office, healthcare, front desk, reception, customer service, or administrative role preferred
• Strong communication and customer service skills
• Excellent attention to detail and organization
• Comfort using computers and learning new software systems
• Ability to multitask and stay organized in a busy environment
• A professional, positive, and team-oriented attitude
• Ability to handle sensitive patient information with professionalism and discretion
• Previous physical therapy or healthcare work experience is a plus

PTSMC is a physical therapist-owned outpatient physical therapy practice that has been serving patients since 2000. With 37 locations throughout Connecticut, we’ve also expanded across the border bringing our patient-centered approach to Massachusetts communities.

We’ve been recognized as a Top Workplace for 14 consecutive years and a Top Workplace USA for the past 5 years, recognition that reflects the supportive, collaborative culture we work hard to create.

Our mission is simple: to improve the quality of people's lives through:

• Unmatched experiences
• Clinical excellence
• Lifelong relationships

At PTSMC, we believe in treating everyone, patients & coworkers, with compassion, respect, and professionalism. We work as a team, support one another, and believe that great patient care starts with great employee experiences.