TOC Analyst

Insight Global is looking for a Technology Operation Center (TOC) Analyst. This person will be supporting a large enterprise wide environment for monitoring of IT infrastructure. This person will support both the NOC , ITSM and SOC to provide system health, performance and incident management. They will monitor systems using tools including Splunk, QRadar, Sentinel, Netbrain, Zabbix and Service Now.

They will be triage events for service disruptions and performance degradation. This role will closely collaborate with cybersecurity, network and infrastructure teams for major incidents and bridges to support any root cause analysis, reporting and post incident documentation. There is a 24x7 on call rotation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

8+ years of experience in IT operations, network operations or cybersecurity monitoring.
Experience using SIEM (QRadar, Splunk or Sentinel)
Knowledge of Network Monitoring Tools (Netbrain, Zabbix or Nagios)
Service Now Experience for ITSM
Strong understanding of Windows, Linux and Cloud environments
Incident Response procedures and ITIL/ITSM workflows
Ability to obtain a clearance

Nice to Have Skills & Experience

CompTIA Security+, Network+, or CySA+
Microsoft Certified:
Security Operations Analyst Associate
ITIL v4 Foundations
CCNA or similar network certification

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.