Sr Manager, Design; Agentic & Conversational Product Design

Use Your Power For Purpose

At Pfizer, our mission is to create breakthroughs that change patients' lives, and we are expanding our ability to do so with an innovative new operating model. We are looking for a Senior Manager of User Experience to play a pivotal role in this shift by leading the design efforts within our Forward Impact Teams (FIT Pods). This role will focus on utilizing cutting-edge AI tools, rapid prototyping, and an iterative, lean-team approach to create high-impact proof of concept solutions in a matter of days rather than weeks.

You will work closely with developers, strategists, and cross-functional stakeholders to rapidly iterate on digital products and bring them to market faster and more cost-effectively than ever before. This is an exciting opportunity to design within a dynamic environment where the speed of innovation is critical and the ability to influence change and help define the future of design operations will be essential.

Operating at the intersection of customer insights, design systems, and product delivery, you will advance concepts into validated solutions that enable decision-making to scale across the enterprise. You will be responsible for creating, maintaining, and evolving design standards, ensuring accessibility compliance, and delivering solutions that meet both technical rigor and customer needs. Your role focuses on hands-on proactive and creative thinking/solutioning, establishing a clear design vision utilizing new technologies and systems, and ensuring your prototypes are built, tested, and refined efficiently within days.

As a Senior Manager of Experience Design, you'll be a strategic leader with a clear design vision, a deep understanding of and practical skills to create AI-driven design experiences, and proven expertise in designing under tight constraints. You'll not only manage the design process but also ensure that your FIT members deliver high-quality MVPs with speed and precision while challenging the status quo and proving that design can be fast, efficient, and scalable within our internal tools.

This role specifically requires experience designing Agentic AI and Conversational UX (LLM-enabled assistants), not only traditional UI/visual design. You will design how AI systems behave, communicate, and act, balancing autonomy, human-in-the-loop controls, transparency, safety, and trust, while also operating as a product-minded designer who can shape strategy, define hypotheses, and influence roadmaps.

What You Will Achieve

Design Delivery & Execution

• Be a vocal, engaged, proactive, and hands-on partner and thought leader within a cross-functional team (engineers, strategists) in delivering rapid prototypes that solve high-priority business problems, utilizing AI-driven design and internal tools to drastically reduce traditional design timelines.

• Collaborate intimately with Product and Engineering teams to rapidly iterate and produce MVPs and proof of concepts that can validate business ideas within days.

• Deliver end-to-end design for high-impact projects under tight deadlines, ensuring alignment with business goals, user needs, and technical feasibility.

• Create dynamic, interactive prototypes optimized for cross-platform functionality, using internal tools and AI technologies to validate concepts quickly and gather actionable insights.

• Ensure accessibility compliance (WCAG 2.1 AA) across all designs, championing inclusive design practices for diverse user needs.

• Lead by example in design quality, from medium-fidelity wireframes to high-fidelity interactive prototypes, while maintaining a strong focus on efficiency and rapid iteration.

• Flex across pods based on demand, providing surge support during peak periods

Agentic & Conversational Experience Design (Core)

• Lead the design of Agentic AI experiences where systems can plan, make decisions, call tools/functions, and complete multi-step workflows with humans in the loop.

• Own Conversational UX end-to-end (chat and/or voice): dialog flows, intents, entities, conversation state, turn-taking, confirmations, error recovery/repair, escalation to human support, and safe fallback behaviors.

• Design and…