Field Engineer

Job Description

Job Class: FE 3. Second

Shift: 3 pm–11 pm.

Contract:

12 months with possible extension.

Location:

Groton/New London area, Connecticut (exact site to be provided). Must be a U.S. citizen.

Position type: temporary to permanent possible. Shift: Monday‒Friday 3 pm–11 pm. Non‑driving, may need to drive between sites.

Rate: based on experience; open to recent graduates on the lower band.

• How many years’ experience do you have with computer hardware set up?
• How many years’ experience do you have with basic hardware troubleshooting?
• How many years’ experience do you have with basic software troubleshooting?
• Do you have an A+ Certification?
• Being fully vaccinated is required for this position. Will you meet these qualifications by the start date?
• Have you ever worked for
  *** as an FTE or contractor? If so, who and when? Did you leave on good terms?
• Are you at least 18 years of age?
• Are you comfortable with a second shift?

• Set up computer hardware, basic hardware and software troubleshooting.
• Provide support for software, hardware, and networking for desktops, laptops, and servers.
• Perform maintenance and support on legacy products; support Core and server products.
• Perform disk replacement on enterprise storage products.
• Install and maintain PCs, associated software, networks, servers, and peripherals.
• Support network products from operational and maintenance perspectives.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs, networks, servers, and client‑approved applications.
• Provide follow‑up on problems or escalation.
• Maintain a high degree of professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout the service delivery transaction.
• Ensure client‑specific Service Level Agreements are met and update incident and request tickets in the ticketing system.

• 1–3 years of computer support experience with basic hardware and software skills.
• Good work ethic and organizational skills.
• Field Engineer 3: perform activities related to installing, diagnosing, maintaining, and servicing computer‑related products at customer sites or depot locations.
• Ability to troubleshoot, repair, re‑load, re‑image PCs/laptops, and install/optimize hardware/software networking products.