Field Engineer

Field Engineer 3

Location:

Groton/New London, CT

Pay Rate: $20-$25 per hour

• Duration: 10 months
• Work Mode:
  Onsite
• First shift, 8:00am to 4:00pm roughly
• Must be a US Citizen

• Set up computer hardware and perform basic hardware and software troubleshooting
• Provide support for desktops, laptops, and servers, including software, hardware, and networking
• Maintain and support legacy products and core server products
• Perform disk replacement on enterprise storage products
• Install and maintain PCs, networks, servers, and peripherals
• Support network products from operational and maintenance perspectives
• Perform installations, moves, adds, and changes as required
• Test and certify PCs, networks, servers, and company-approved applications
• Follow up on problems or escalate issues as necessary
• Maintain professionalism in actions, demeanor, and dress
• Ensure customer satisfaction throughout service delivery
• Meet company-specific Service Level Agreements and update incident/request tickets accordingly

• 1-3 years of computer support experience
• Basic hardware and software skills
• Good work ethic and organizational skills

• Experience with diagnosing, maintaining, and servicing computer-related products
• Ability to handle desktop and laptop computers, printers, network devices, standard software, and low-end servers
• Capable of reloading and re-imaging PCs/laptops
• Experience installing and optimizing HW/SW networking products