Computer Hardware Technician

Tek Wissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing.

Position:
Computer Hardware Technician

Location:
Groton/New London, CT, 06340

Duration: 12 Months

Job Type: Temporary Assignment

Work Type:
Onsite

Shift: 2nd Shift (3:00 pm - 11 pm)

Job Description:

• 1-3 years of computer support experience, basic hardware and software skills.
• Good work ethic, good organizational skills.
• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re‑imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Job Responsibilities:

• Computer hardware set up, basic hardware and software troubleshooting.
• Provides support for software, hardware and networking for desktops, laptops and servers.
• Provides maintenance and support on legacy products. Supports core and server products.
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers and peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow‑up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client‑specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Communication will be via Teams and Outlook. Meetings are conducted remotely as this is a face‑to‑face role. New agents will need to be comfortable walking around and talking to folks face‑to‑face. They will need to manage an iPad, a checkout system, and a root‑based map system. Training will be provided for the first week.