Field Engineer

Temporary Computer Support Specialist

This position requires a split shift: 20 hours on weekdays and 20 hours on weekends. The candidate must be a US citizen and be at least 18 years of age. The job is located in the Groton/New London, CT area. This is a temporary position with the possibility of becoming permanent.

• Set up computer hardware and perform basic hardware and software troubleshooting.
• Provide support for software, hardware, and networking issues on desktops, laptops, and servers.
• Maintain and support legacy products and core server products.
• Perform disk replacement on enterprise storage products.
• Install and maintain PCs, associated software, networks, servers, and peripherals.
• Support network products from operational and maintenance perspectives.
• Perform installations, moves, adds, and changes as required.
• Test and certify PCs, networks, servers, and client-approved applications.
• Provide follow-up on problems or escalate as necessary.
• Maintain professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout the service delivery transaction.
• Ensure client-specific Service Level Agreements are met and update incident and request tickets accordingly within the ticketing system.

• 1-3 years of experience in computer support with basic hardware and software skills.
• Good work ethic and organizational skills.
• Experience with installing, diagnosing, maintaining, and servicing computer-related products, including desktops, laptops, printers, network devices, standard software, and low-end servers at customer sites or depot locations.
• Ability to follow directions from Help Desk, Service Desk, or scripts using standard methods, techniques, and tools.
• Apply personal knowledge to resolve product support issues that cannot be addressed by the service desk.
• Handle assignments ranging from troubleshooting and repair to more complex device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

• Non-driving position, but may require driving between sites.
• Duration: 12 months with a possible extension if needed.
• Targeted start date: ASAP.