SALES Associate - Dolphin MART Minimart Part-Time

Job Description - SALES ASSOCIATE - DOLPHIN MART - (MINIMART) Part-time (260001JB)

260001JB

United States-Connecticut-Groton

New London Dolphin Mini Mart

Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to opening and closing the Convenience Bar, preparing, displaying and replenishing goods and cleaning stations and equipment as necessary.

• Greets and engages customers in conversation for purposes of providing sales‑related assistance.
• Assists in the selection of merchandise and suggests additional items to complement customer selections.
• Offers customers the opportunity to purchase extended product warranties and explains coverage benefits and price.
• Interacts with customers and coworkers in a friendly and professional manner, including adhering to the NEX dress code uniform standards and assisting supporting sales team members to the maximum extent possible.
• Becomes knowledgeable regarding merchandise selected, including proper set‑up, use, care characteristics of various product price points, warranty coverage, etc., and communicates product‑related information to customers knowledgeably and legibly.
• Ensures assigned areas are fully stocked and merchandise is neatly arranged, and communicates with supervisor/store manager regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc.
• Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, and achievement of store department sales goals.
• Completes sales transactions efficiently and thanks customers for their patronage.
• Performs cash register transactions, including cash, charge, check, gift certificates, layaway, etc., in an accurate and procedurally correct manner.
• Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc.
• Opens a NEXCARD account for customers when appropriate and informs them of the benefits.
• Becomes knowledgeable in NEX store policies, including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc., and handles customer returns and problems tactfully and efficiently.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external to deter theft.
• Unpacks stages and moves merchandise as assigned, assists in creating store displays, and performs periodic inventories.
• Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely.
• Is eligible for and participates in applicable commission and gain sharing sales incentive programs.
• Is required to lift up to 25 lbs as part of job duties, including but not limited to assisting customers, lifting merchandise, and stocking sales area as necessary.
• Open and close the Food and Beverage Convenience Bar.
• Ensure all equipment is turned on during opening and turned off during closing (display merchandiser signs, etc.).
• Preheat and display products in heated merchandiser.
• Ensure sufficient goods and products are readily available for customers by replenishing products and condiments (napkins, straws, cups, lids, creamer, sugar, etc.) in the holding bins on the beverage bar.
• Ensure all products remaining at the close of business are time dated when placed in the refrigerator.
• Ensure cleaning of small wares equipment throughout the day and at closing, effective time dating of food and beverage products to ensure quality and food integrity.
• Monitors the temperature on refrigerators and freezers a minimum of 3 times daily (early morning, mid‑day and late afternoon).
• May be required to attend a 4‑hour food safety training session initially and required an annual refresher thereafter.
• Performs other related duties as assigned.

No experience required. High school graduate or equivalent preferred.