Technician, Line Service; GON

Position: Technician, Line Service (GON FT)
The Line Service Technician (LST) is responsible for providing safe, efficient aircraft ground handling services while delivering exceptional customer service to aircraft owners, guests, and flight crews. This role is hands‑on and operations‑focused, supporting all arriving and departing aircraft with professionalism, urgency, and a positive attitude.

Aircraft Ground Handling & Ramp Operations Perform aircraft fueling, towing, parking, de‑icing, placement, and basic cleaning

Operate a wide range of aircraft ground support equipment in accordance with procedures and safety standards

Ensure timely and accurate delivery of all required ground support services for arriving and departing aircraft

Maintain continuous ramp awareness, including aircraft movement, FOD prevention, and changing weather conditions

Perform duties with attention to detail and minimal supervision

Safety & Compliance Promote safe operations by protecting customers, employees, aircraft, and equipment from harm Follow all company policies, standard operating procedures, and safety regulations

Use sound judgment when making timely decisions during active operations

Support a safety‑focused culture by maintaining awareness of ramp hazards and operational risks

Customer Service & Experience Deliver Modern Aviation’s exceptional service by assisting passengers and flight crews with professionalism and care Greet customers with high energy, a positive attitude, and a willingness to exceed expectations

Anticipate customer needs, offer additional services, and represent Modern Aviation in a professional manner

Maintain a positive image with customers, vendors, partners, and airport stakeholders

Communication & Teamwork Work effectively with other Line Service Technicians, Customer Service staff, and Operations leadership

Communicate clearly during aircraft movements and active operations

Perform additional duties as assigned by Shift Leads or Line Management

Physical Requirements & Schedule Ability to stand or walk for extended periods of time Physical capability to perform frequent bending, reaching, and manual tasks

Must meet physical demands associated with ramp operations

Able to work variable shifts, including nights, weekends, and holidays, as required

Must be at least 18 years of ageMust have open availability as work schedules vary, including evenings and weekends

Valid driver’s license

Strong verbal and written communication skills

Strong mathematical aptitude

Previous customer service experience preferred

Basic knowledge of aircraft types and aircraft servicing practices preferred

Working conditions and physical demands for this role –While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to wet and/or humid conditions, including extreme heat and cold; high, precarious places; outside weather conditions and vibration; and chemicals, including aviation fuels, oils, and lavatory fluid. The noise level in the work environment is usually loud.

Note:

The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment –Please click on the link below to complete a behavioral assessment. This step is required. Aviation’s Pay Range –$17.00 - $18.00/hr. + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary…