Commercial Services Specialist II; Manheim

Job Overview

Company:
Cox Automotive – USAJob Family:
Group Vehicle Operations Position:
Commercial Services Specialist II (Individual Contributor)

Location:

Specified Cox location (no remote option)
Compensation:
Hourly base pay $20.10 – $30.10/hour, plus potential commission or incentive program.

• Serve as a key point of contact for client issue resolution, collaborating with the national sales team, auction representatives, and stakeholders.
• Enter required data and maintain accurate account and vehicle records.
• Coordinate with posting clerks to ensure all vehicle charges are applied correctly.
• Respond to customer inquiries regarding vehicles and provide quality service.
• Communicate with the Transportation Team to arrange required transportation and collect related documentation.
• Create and update electronic customer vehicle files, ensuring location, condition, and special announcements are recorded accurately.
• Obtain floor price information and prepare sale vehicle run processes, including run order and scheduling.
• Follow up on vehicle preparation, reconciling incoming bills with ordered work/repairs.
• Contact customer coordinators, service vendors, or account representatives when information is missing or problems arise.
• Collaborate with the accounting department to balance sales and perform post‑sale invoicing as needed.
• Assist Vehicle Operations Team in preparing vehicles for online programs.
• Prepare reports, lists, and handouts such as sales and expense reports, sold vehicles reports, dealer attendance reports, lot and transportation damage reports, and block summaries.
• Demonstrate a commitment to safety by following all safety and health procedures.
• Participate actively in safety activities aligned with Safety Excellence.
• Perform additional duties assigned by management.

• Minimum:
  High School Diploma or GED and 3 years’ experience in a related field.
• Alternative:
  Any level of degree or certification beyond a HS diploma/GED in a related discipline, OR 5 years’ experience in a related field.
• Ability to work in a fast‑paced environment, be receptive to change, and multitask.
• Prior clerical or administrative experience required.
• Proficiency in Microsoft Excel required.
• Commitment to providing excellent customer service required.
• Must be able to operate adding machines and other office equipment (e.g., copier, fax machine).
• Ability to sit or stand for prolonged periods.
• Strong communications and organizational skills required.

Pre‑employment drug testing will be required for this role. Cox Automotive is a drug‑free workplace. Possession, use, or influence of illegal drugs during work hours, on company property, or in company vehicles is prohibited.

• Minimum of sixteen hours of paid time off per month.
• Seven paid holidays per year.
• Additional paid leave options: bereavement, voting, jury duty, volunteer time, military, and parental leave.
• Health care insurance (medical, dental, vision), retirement planning (401(k)), and flexible vacation/wellness days/PTO.

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested.

Applicants must be authorized to work in the United States without current or future sponsorship (no OPT, CPT, STEM/OPT, or visa sponsorship).