Operations Specialist – Bilingual

• Provide service to Tosoh Bioscience, Inc. customers including clinics, doctor's offices, hospitals, universities, and industrial facilities throughout the United States.
• Utilize in-depth knowledge of company products in order to receive and process customer inquiries and orders and maintain customer files.
• Answer customer inquiries concerning product availability, price, shipping, returns or other topics.
• Enter customer orders received via phone, fax, or electronically into MAS
  500, Sage, Salesforce, and EDI.
• Resolve customer complaints, process special orders, and process customer returns.
• Process customer requests for Certificates of Analysis or Material Safety Data Sheets.
• Follow up with customers and suppliers concerning order status or other inquiries.
• Generate Warehouse Pick Lists, and Other Reports.
• Check orders for accuracy.
• Process customer credit card payments.
• Back up other areas as needed.
• Maintain both electronic and paper customer records according to established procedures.
• Receive, file and maintain MSDS, Certificate of Analysis files for products, and other documents as required.

• Must be able to read, write, and fluently speak/interpret between Spanish and English.
• At least one year of experience working in industrial customer support.
• Commitment to quality, accuracy, and service.
• Basic computer skills and demonstrated experience with Microsoft Office software and email applications.
• Working knowledge of Tosoh Bioscience, Inc. products.
• Working knowledge of life science, medical, and pharmacy related products.
• Ability to interact in a highly professional and effective manner with customers and coworkers from all areas of Tosoh Bioscience, Inc.
• Highly effective problem solving, communication, organizational, and time management skills.

Demonstrates expertise in customer support within the life sciences sector, with a strong focus on accuracy, quality service, and effective communication. Proficient in managing customer inquiries, processing orders, and maintaining detailed records in compliance with established procedures.

• Bilingual In Spanish And English
• Customer Support Experience
• Knowledge Of Tosoh Bioscience Products
• Proficient In Microsoft Office
• Problem Solving Skills

• Order Processing
• Customer Inquiry Management
• Data Entry
• Certificate Of Analysis Processing
• Material Safety Data Sheet Management

• Communication Skills
• Organizational Skills
• Time Management Skills
• Professional Interaction

• Life Science Products
• Medical Products
• Pharmacy Products
• Customer Service
• Quality Assurance

• MAS
  500
• Sage
• Salesforce
• EDI