Point of Sale; POS & Business Systems Technician

PURPOSE

The Point of Sale (POS) & Business Systems Technician is responsible for implementing, maintaining, troubleshooting, updating and enhancing all technology related to restaurant operations and corporate office management.

• Perform remote and onsite support for POS Database, including installing/removing, troubleshooting, maintaining, repairing and/or upgrading Digital Menu Boards, Inventory Codes, Pricing, Products, Ordering, Biometric Fingerprint Readers, Product Holding Units, Drive Thru Timers, Labor Tracking, Electronic Payment Systems, etc.
• Develop full understanding of the Company’s standard operating procedures to evaluate needs and create plans for aligning and improving systems
• Gather and complete all requests from end users, setting and effectively communicating realistic project goals, schedules, budgets and deadlines
• Perform QA testing to evaluate behavior of system changes
• Collaborate with vendor support teams to identify and resolve defects and/or configuration problems
• Maintain phone, wireless, email, internet and cable systems, including but not limited to diagnosing and resolving technical hardware and software issues involving internet connectivity, wiring, user accounts and firewalls
• Install, configure, repair, upgrade, and maintain desktop and portable computer hardware, software, licenses and peripheral equipment, including preventative maintenance procedures and practices
• Manage CCTV systems, and peripheral equipment, including troubleshooting, assembling, disassembling, repairing and monitoring hardware and electronic devices such as cables, connectors, video cameras, remote controls, surveillance equipment and television monitors
• Manage vendor relationships and service agreements, including but not limited to sourcing resources, negotiating rates and services and confirming accurate billings with accounting
• Breakdown and/or set up all restaurant technology for new store openings, remodels and closings
• Ensure all restaurants and offices remain PCI compliant
• Build, manipulate, run and automate Business Intelligence Reports to aid in monitoring, evaluating and comparing various Operational, Financial and Performance metrics
• Lead and/or assist in the planning, implementation and introduction of new projects as assigned
• Anticipate consequences of actions, potential problems, or opportunities for change, offering proactive and attainable solutions tailored for small business environments
• Attend all mandatory management meetings, webcasts and training classes
• Provide on call support after hours and weekends as required
• Perform other duties as requested

• Judgment/Problem Solving - Committing an action after developing alternative courses of action that are based on logical assumptions and factual information and that take into consideration resources, constraints, and organizational values.
• Individual Leadership/Influencing - Using appropriate interpersonal styles and methods to inspire and guide individuals (direct reports, peers, and superiors) toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved.
• Team Work/Collaboration - Working effectively with team/work group or those outside formal lines of authority (e.g. peers, senior managers) to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives to the organization or team.
• Initiative - Making active attempts to influence events to achieve goals; self starting rather than accepting passively; acting to achieve goals beyond what is required.
• Analysis/Problem Assessment - Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.
• Planning Organizing / Work Management – Establishing a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.

This position is responsible for managing vendor…