Service Manager

Service Manager

$130000 - $150000 per year | Grove City, OH | On-site | Permanent

Our client is an established and growing fire protection, life safety, and security services organization with multiple locations throughout Ohio. The company provides essential inspection, service, installation, and system solutions to commercial and institutional customers and has built a strong reputation around technical expertise, customer service, and long-term relationships.

The organization maintains a hands‑on, entrepreneurial culture where local leaders are trusted to make decisions and take ownership of their businesses.

• Leadership responsibility for an established Columbus operation
• Oversight of approximately 20 field technicians plus project and support staff
• Direct P&L responsibility for the Fire Alarm & Security line of business
• High level of autonomy and visibility with senior leadership
• Opportunity to strengthen and develop an existing team
• Mix of operational strategy and hands‑on field leadership
• Quarterly incentive opportunity tied directly to revenue and gross profit performance
• Target total compensation around $150K with flexibility for highly relevant industry experience
• Growing organization with multiple Ohio locations and opportunities for continued professional growth

We are seeking a Fire Alarm & Security Operations Manager to lead the day‑to‑day performance of our client's Columbus operation. This individual will oversee approximately 20 technicians across fire alarm and security installation/service, along with Project Managers, administrative/support personnel, service coordination, and sales engineering resources. Reporting to a Director, the Operations Manager will have responsibility for the overall performance of the line of business, including revenue, gross profit, project execution, service delivery, workforce management, customer satisfaction, and team development.

This is not a desk‑only management position. The right person will operate at the business level while maintaining credibility and visibility with the field organization, customers, and project teams.

• Lead day‑to‑day operations for Fire Alarm & Security installation and service
• Manage and develop a team of approximately 20 field technicians along with Project Managers and operational support staff
• Own revenue, gross profit, and overall P&L performance for the line of business
• Drive operational performance across scheduling, project execution, service delivery, labor utilization, and customer satisfaction
• Establish clear expectations and accountability throughout the team
• Coach and develop managers, technicians, and support personnel
• Partner with sales and sales engineering to ensure projects are properly scoped, staffed, and executed
• Monitor workload, capacity, project progress, and operational KPIs
• Identify opportunities to improve processes, productivity, and profitability
• Resolve customer and operational escalations
• Maintain a visible presence with field teams and customers
• Make independent operational decisions while partnering closely with senior leadership
• Help build a stable, high‑performing team capable of supporting continued growth

• Strong operations leadership experience within a field‑service, installation, construction, mechanical, electrical, or technical services environment
• Experience managing technicians, field personnel, Project Managers, and/or service teams
• Demonstrated P&L or significant financial responsibility
• Strong understanding of revenue, gross margin, labor utilization, and operational performance
• Experience…