Retail Store Management Trainee

13.00 to 23.00 per hour

This role is designed for external retail assistant managers and store managers interested in “fast-tracking” into a Store Management position. Minimum of 1 year retail management experience.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees may withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation policy: one week paid after six months, additional week after one year, two weeks each anniversary thereafter (as applicable).
• Sick/Personal: 8 hours after 6 months before first anniversary, 16 hours each anniversary thereafter (as applicable).
• Employee discounts available from first day.
• Tuition reimbursement up to $2,000 per semester (full‑time employees with program requirements).
• Access to 10,000+ discounts from 1,000+ companies through First Cash Perks.
• Auto‑enrollment in First Cash 401k after 6 months.
• First Cash Pet Insurance program access.

We are seeking a Store Manager Trainee with a minimum of six (6+) months of Store Management experience. A Store Manager Trainee is accountable for the day‑to‑day operations of the store and promotes a positive, productive environment. This role partners with the Store Manager to lead and develop store employees, recruit and retain talent, maximize financial goals, and manage customer relations and satisfaction.

A portion of the compensation is hourly wage, with commission based on productivity and a bonus based on store performance. Pay will vary by location, qualifications, and experience.

• Facilitate a customer‑centric environment by engaging customers in a friendly, professional manner and rapidly addressing issues.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including cash drawer and merchandise counts, ensuring all procedures are followed.
• Protect assets via inventory control, property safety procedures, documentation, and securing customer loans.
• Administer store processes: inventory, loan management, merchandising, presentation, store systems, enterprise‑level reporting.
• Evaluate financial statements and drive profitability through communication and goal‑setting.
• Ensure operations meet or exceed First Cash standards.
• Monitor loan qualification and buying processes.
• Complete training tasks and self‑development activities.
• Communicate clearly with employees to align on mission and profit objectives.
• Maintain up‑to‑date product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, lifting, as required by law.
• Demonstrated supervisory ability.
• Ability to work with firearms and obtain certification.
• May assist customers outside the building or retrieve items from external storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Flexible to work in multiple locations.
• Flexible retail schedule including weekends and holidays.
• Will work 45+ hours a week; hours based on business needs and not guaranteed.
• Computer‑literate and able to operate POS systems and common office machines.
• Strong multi‑tasking, detail‑oriented, and organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Commission incentive plan is proprietary. Store Manager Trainees may earn 2‑8% commission based on gross profit of personal performance.

Note:

The information in this description is not an all‑inclusive list of…