Category Manager II, Procurement - Software

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture. Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers. Old Navy democratizes style with quality and value for all.

Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement. We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world. We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact.

If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

At Gap Inc., great ideas need great partners. As the Category Manager II, Procurement - Software, you will help shape how we find, select, and grow those partners across our software and services landscape – designing smarter ways to buy, unlocking value, and protecting the business as we move fast. You'll turn ambiguous needs into clear strategies, then lead sourcing, negotiations, and supplier performance to deliver results that leaders can feel.

Reporting into the Sr. Manager, Procurement, this high-impact role with Gap Inc. will be the commercial architect of category strategies that balance cost efficiency, innovation, and risk mitigation — moving beyond tactical buying to build 3-year category roadmaps that account for global market shifts, SaaS pricing trends, and the rapid integration of AI-powered solutions. This role is part of Gap Inc.

Procurement's broader Next Gen transformation journey, and this is your opportunity to shape strategies in categories that are evolving rapidly, and influence stakeholders at all levels. This role will oversee Enterprise Software & SaaS categories—including but not limited to ERP, Cloud, Marketing, AI, Financial, and HR Software. You will also have the opportunity to get involved in activities central to Gap's Next Gen journey – broadening your expertise and cross‑functional relationships, and positioning yourself for continued career growth at Gap Inc.

• Drive value – Execute category strategies and achieve value targets (P&L, Revenue, Capital and Non‑P&L) for the categories, as applicable. Build complex should‑cost models to understand software cost drivers — subscription tiers, licensing structures, utilization rates, and renewal leverage windows — and create a multi-year pipeline of projects that will deliver value year over year.
• Manage categories – Collaborate on developing actionable multi‑year sourcing strategies and codify them into category playbooks that guide execution across the business. Design value‑based RFPs that prioritize outcomes and KPIs over lowest price. Own supplier relationships through robust Master Service Agreements (MSAs) and Order Forms that have real teeth — clear SLAs, liquidated damages, and continuous improvement and productivity clauses. Lead quarterly Strategic Business Reviews (SBRs) with Tier 1 software suppliers to drive innovation and ensure Gap is their Customer of Choice.
• Build and strengthen strategic relationships – Partner with senior internal stakeholders across IT, Finance, and business functions, procurement colleagues, and suppliers to drive results and facilitate complex change management across Gap Inc. Act as a Strategic Advisor, aligning procurement strategy with departmental technology goals and challenging stakeholders to think beyond the immediate transaction.
• Leverage procurement technology and advanced sourcing capabilities – Actively promote a competitive bid culture by applying advanced sourcing levers. Leverage advanced digital tools and analytics (dashboards, AI‑powered spend insights, eAuctions, CLM platforms) to drive sourcing decisions and value creation. Apply Total Cost of Ownership (TCO) thinking to…