Service Operations​/Project Coordinator

Service Operations/Project Coordinator

Onsite in Groveport, OH

Pay $60-70k

Direct Hire

• Answer incoming calls promptly, identify the caller's needs, and direct calls appropriately
• Screen spam and unsolicited sales calls rather than transferring them to other employees
• Assist customers with scheduling new service requests
• Provide customers with updates regarding open work orders, technician availability, and parts on order
• Set up new customers as needed, using established procedures, including collecting deposits

• Create new service work orders using established company procedures
• Review prior customer work orders to determine whether a service request is related to work completed within the previous 30-45 days
• Ensure each work order includes accurate and complete information, including:
  • Customer and Company Names
  • Service addresses and ZIP codes
  • Contact names
  • Phone numbers
  • Email addresses
  • Service descriptions
  • Required equipment or parts
• Close completed work orders and create follow-up work orders when technicians need to return
• Update job information

• Ensures parts are ordered and tracked for job sites
• Updates clients of timelines

• Schedule approximately three to four work orders per crew each day based on job complexity, location, technician availability, and estimated completion time
• Support the technician groups responsible for completing 10-12 service calls per day
• Determine the anticipated length of each service visit based on the issue described by the customer
• Build efficient technician schedules that minimize unnecessary travel and account for job location, timing, equipment, and crew capabilities
• Provide technicians with customer information, job details, parts, equipment requirements, and documentation needed
• Adjust schedules throughout the day when emergencies, delays, incomplete jobs, or customer changes arise