Service Operations​/Project Coordinator

Service Operations/Project Coordinator

Onsite in Groveport, OH
Pay $60-70k
Direct Hire

• Answer incoming calls promptly, identify the caller's needs, and direct calls appropriately
• Screen spam and unsolicited sales calls rather than transferring them to other employees
• Assist customers with scheduling new service requests
• Provide customers with updates regarding open work orders, technician availability, and parts on order
• Set up new customers as needed, using established procedures, including collecting deposits

• Create new service work orders using established company procedures
• Review prior customer work orders to determine whether a service request is related to work completed within the previous 30-45 days
• Ensure each work order includes accurate and complete information, including:
  • Customer and Company Names
  • Service addresses and ZIP codes
  • Contact names
  • Phone numbers
  • Email addresses
  • Service descriptions
  • Required equipment or parts
• Close completed work orders and create follow-up work orders when technicians need to return
• Update job information

• Ensures parts are ordered and tracked for job sites
• Updates clients of timelines

• Schedule approximately three to four work orders per crew each day based on job complexity, location, technician availability, and estimated completion time
• Support the technician groups responsible for completing 10-12 service calls per day
• Determine the anticipated length of each service visit based on the issue described by the customer
• Build efficient technician schedules that minimize unnecessary travel and account for job location, timing, equipment, and crew capabilities
• Provide technicians with customer information, job details, parts, equipment requirements, and documentation needed
• Adjust schedules throughout the day when emergencies, delays, incomplete jobs, or customer changes arise

Service Operations/Project Coordinator
Onsite in Groveport, OH
Pay $60-70k
Direct Hire

Answer incoming calls promptly, identify the caller's needs, and direct calls appropriately
Screen spam and unsolicited sales calls rather than transferring them to other employees
Assist customers with scheduling new service requests
Provide customers with updates regarding open work orders, technician availability, and parts on order
Set up new customers as needed, using established procedures, including collecting deposits

Create new service work orders using established company procedures
Review prior customer work orders to determine whether a service request is related to work completed within the previous 30-45 days
Ensure each work order includes accurate and complete information, including:
Customer and Company Names
Service addresses and ZIP codes
Contact names
Phone numbers
Email addresses
Service descriptions
Required equipment or parts
Close completed work orders and create follow-up work orders when technicians need to return
Update job information

Ensures parts are ordered and tracked for job sites
Updates clients of timelines

Schedule approximately three to four work orders per crew each day based on job complexity, location, technician availability, and estimated completion time
Support the technician groups responsible for completing 10-12 service calls per day
Determine the anticipated length of each service visit based on the issue described by the customer
Build efficient technician schedules that minimize unnecessary travel and account for job location, timing, equipment, and crew capabilities
Provide technicians with customer information, job details, parts, equipment requirements, and documentation needed
Adjust schedules throughout the day when emergencies, delays, incomplete jobs, or customer changes arise

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any…