Desktop Support Engineer
Listed on 2026-02-08
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Overview
Role:
Desktop Support Engineer
Max Bill Rate: $23/hr on W2
Location: 2225 S 75th Ave #100, Phoenix, AZ 85043, Onsite
Duration: 2 years contract
DescriptionProvide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Responsibilities- Provide first level support for all end-users.
- Troubleshoot and resolve hardware, software and voice/data communication systems issues.
- Escalate calls when appropriate.
- Write concise, informative tickets.
- Follow up on all tickets in a timely manner and follow through to resolution.
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required.
Shift2nd shift, local time (4:00 PM - 12:00 AM, Monday through Friday)
Technical Skills- O365
- Active Directory
- Mac trouble shooting
- VPN trouble shooting
- Mobile Device trouble shooting
- Zoom trouble shooting
shivam.
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